First Hospitality Group is a national, experienced and established hospitality management and development company serving the investment and real estate industries.

Since 1985, we have been an award-winning pioneer in the hospitality industry. We have successfully developed, marketed and managed a host of over 16 brands and 50 properties throughout the midwest.

We know the industry and we know the players. Through our deep-rooted relationships with key leaders in the hotel, restaurant and finance communities, we collaborate on each project to maximize and achieve the profit potential for each site.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

OPENING SOON!  The Residence Inn in Downtown Omaha is currently looking for a self-motivated and enthusiastic individual to join our team as a Guest Experience Manager.

This will provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.

Overview of Position:

• Practices team-oriented leadership that enhances the guest experience.
• Driven to increase customer loyalty and repeat business.
• Surprises and delights our guests when delivering Service Recovery.
• Anticipates and quickly reacts to guests and operational needs.
• Provides continuous feedback to employees and leadership to ensure success.
• Ability to rally and redirect a team when necessary.
• Exhibits a “Whatever it Takes” approach to leading people and operational responsibilities.
• Finds creative solutions to problems and thinks with the end in mind.
• Functions as the Person-in-charge when directed or in the absence of other leaders.
• Flexible work schedule (weekends required).

• Previous hotel Front Office experience in a supervisory capacity preferred, with background in scheduling, accounts receivable and sales knowledge.
• Must have strong diplomacy and communication skills, with the ability to build effective relationships with senior managers, team members and guests.
• This position requires a flexible schedule. Candidates must be willing to work nights, weekends and holidays.
• Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment.
• Strong skills for analysis and problem-solving.
• Be able to walk or stand for long periods of time.
• Effective leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality.
• Strong attention to detail and organization skills.
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs.
• Pervious hotel opening experience helpful