Director of Client Services

Pegasus Solutions is the single largest processor of electronic hotel transactions, delivering advanced and affordable connectivity and distribution solutions to nearly 100,000 hotels in 200 countries worldwide. Pegasus connects hotels to crucial sources of business, facilitating almost $16 billion for its clients annually. 

This position is a key senior account management role working with top Bay Area customers.   Role insures delivery of services and provides day-to-day to account related service assistance.  

This is NOT an entry level position. Please apply ONLY if your resume reflects 5+ years of hotel operations and/or hospitality sector related experience.     The position is intended to be home office based.

Resumes not meeting these requirements will be rejected and no follow up should be expected.  

The role requires periodic cooperation with Sales and other Pegasus functions in the United States.

Position is an important point of contact for existing clients.

The role does not provide day-to-day support functions but does assist our  client hotels with training, problem escalation and resolution.

Maintain recurring communications with clients as set forth by management through in person visits, telephone calls and emails in order to maximize client satisfaction.

Carry out regular analysis of results and booking volumes to better target where revenue assistance might be provided.   Such assistance may include help from others in the Company in other departments if appropriate.

Work with designated internal or external client satisfaction measurement tools / personnel to insure that clients are audited and surveyed regularly to determine satisfaction.

Provide client related updates as approrpriate.