Director of Hotel Operations

Whitney Peak Hotel is a dynamic, new addition to the downtown Reno scene.  We are a non-smoking, non-gaming, adventure-themed property with hotel, restaurant, bars, concert venue, and a rock climbing wall with an indoor boulder park.  We are currently seeking a Director of Hotel Operations who will oversee the Hotel, as well as the Food & Beverage and Sales & Marketing departments.  The successful candidate will be responsible for ensuring outstanding guest service and employee engagement, as well as bottom-line results. 

The property is scheduled to re-open this summer, following a complete renovation of the hotel rooms, concert venue, restaurants, and bars.  The Director of Hotel Operations will lead the operations team through this transition period with excitement, enthusiasm, and a positive attitude as we strive to be the employer of choice in the Reno area. 

This is an exempt-level, executive position that offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage for you and your family.  This is an opportunity for a challenging and rewarding career experience.

Whitney Peak Hotel does not discriminate in employment on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information, sexual orientation, gender identity or expression, or any other reason prohibited by law.  We seek to create an inclusive workplace that embraces diversity. 

Duties and Responsibilities:

·         Plans, organizes, directs, and coordinates the operations of the hotel, food & beverage departments, and sales & marketing departments

·         Responsible for the development and monitoring of fiscal budgets; perform follow-up, as needed

·         Prepare and submit reports

·         Organize and conduct meetings

·         Approach all encounters with guests and employees in an attentive, friendly, and courteous manner

·         Maintain high standards of personal appearance (casual) and have a professionalism demeanor

·         Follow all safety procedures to ensure guest and employee safety

·         Monitor industry trends and take appropriate action to maintain competitive and profitable operations

·         Ensure compliance with local liquor laws, and health and sanitation regulations

·         Ensure training of and compliance with Standard Operating Procedures

Qualifications:

·         Knowledge and experience in overall hotel operations required

·         Exposure to Food & Beverage operations (including banquets and catering) preferred

·         Exposure to Sales and Marketing preferred

·         Must be proficient in Windows, MS Office, and Property Management Systems

·         Excellent planning, organization, and time-management skills

·         Outstanding leadership abilities and management skills

·         Working knowledge of financial statements, budgeting, and forecasting

·         These skills are typically acquired through a minimum of 5 years of successful hotel management experience 

Working Conditions/Essential Functions:

·         Varied work hours required, including weekends and holidays

·         Work effectively in a fast-paced environment

·         Ability to move around all work areas effectively and efficiently

·         Must be able to communicate with employees, guests, and outside contacts