First Hospitality Group is a national, experienced and established hospitality management and development company serving the investment and real estate industries.

Since 1985, we have been an award-winning pioneer in the hospitality industry. We have successfully developed, marketed and managed a host of over 16 brands and 50 properties throughout the midwest.

We know the industry and we know the players. Through our deep-rooted relationships with key leaders in the hotel, restaurant and finance communities, we collaborate on each project to maximize and achieve the profit potential for each site.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

The SpringHill Suites in Warrenville, IL is currently looking for a self-motivated and enthusiastic individual to join our front desk team as a Guest Service Representative!

The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. Previous hotel experience is preferred.  Hours include days, nights, weekends, and holidays.

The hospitality industry is unique in that it requires commitment 24 hours a day.  Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more!

DUTIES AND RESPONSIBILITIES:
* Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
* Communicate with all departments regarding in house VIP’s and any special needs.
* Thoroughly complete all guest transactions.
* Maintain an up to date working knowledge of all hotel amenities as well as any special events.
* Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
* Interact with team in a professional manner, assisting other departments with necessary information.
* Be knowledgeable of all emergency procedures and Hotel policies.
* Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
* Communicate all pertinent information to Managers and Supervisors.
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
* Solicit guest feedback via guest comment cards.
* Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.

*Previous hotel Front Desk experience helpful.
*Excellent guest service skills.
*Proficiency in the English language both verbal and written.
*Excellent mathematical skills and previous cash-handling experience helpful.
*Organizational skills including follow-through, problem solving, and communication.

*Knowledgeable of property management system (PMS) helpful.