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Reservations Sales Agent (Full-time)

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Property Name:
Job Title: 
Reservations Sales Agent (Full-time)
Location: 
Florida-Orlando
Company Name: 
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Contact Name: 
 
Title: 
 
Address: 
9801 International Drive
Orlando, FL, US 32819
Phone: 
(407) 345-4414

People, and strength through diversity, are the most important elements in the Peabody Orlando's work culture. Special attention is focused on the hiring, training, and ongoing education of each associate. We seek to match the right person to the right job. In-house and corporate training programs are designed to develop professional skills for future career growth.

Central to this commitment is the award-winning Peabody Service Excellence® service culture, an ongoing training program ensuring the highest level of guest and associate satisfaction and loyalty.

The Peabody Orlando is a custom-built Orlando hotel catering to the meetings and conventions industry nationwide. The hotel is a masterpiece of contemporary design and luxurious décor and furnishings. Since opening its doors in 1986, The Peabody Orlando has established itself as the Orlando convention hotel of choice for the nation's professional meeting planners. As one of only two Forbes Four-Star, AAA Four Diamond hotels in the entire city, The Peabody Orlando has won every major hotel industry award for excellence in all aspects of its operation and most importantly, for the outstanding achievements of its associates, collectively and individually.

 

We invite you to come and be part of “Simply the Finest” hotel team in Central Florida.  Qualified candidates, please submit an online application @ www.peabodyorlando.com/careers

 

EOE M/F/D/V

A Drug-Free and Tobacco-Free Workplace

 

Responsible for arranging guest stays, including selling and up-selling hotel accommodations and services for multiple properties.

Job Tasks:

  • Answering incoming telephone calls, while marketing hotel facilities and services for multiple properties.  Consistently presents a strong product presentation through the use of descriptive vocabulary.
  • Making reservations for guest, based on guidelines provided by the manager.
  • Selling and up-selling hotel facilities and services for multiple properties.
  • Sending out guest confirmations.
  • Posting advance deposits, billing no-shows and cancellation fees.
  • Processing incoming mail, faxes, reservation cards and rooming lists accurately and in a timely manner.
  • Keeping an organized work area and files in order to quickly access information requests.
  • Performing additional clerical tasks which might be required from time to time to ensure the proper work flow of the call center.
  • Process all PEPRS reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies.
  • Create and update all new and / or existing PEPRS accounts in multiple databases.
  • Communicate with the PEPRS clients in a timely manner and be responsive to their needs.
  • Work with the Director of the CRO on special projects.

Requirements:

  • Must be able to work a flexible schedule to include weekdays, holidays and weekends.
  • Typing requirement of 25 wpm.
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