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Property Name:
Hilton Garden Inn Houston Northwest
Job Title: 
Restaurant Supervisor (Night shift)
Location: 
Texas-Houston
Company Name: 
City: 
Houston
Work Permit?: 
text
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
7979 Willowchase Blvd
Fax: 
 
Phone: 
 
 

Marcus Hotels and Resorts is an exciting and growing organization that has gained the utmost respect of the traveling public and local community because of the quality of service offered by our associates. In becoming a part of our associate team, you can take particular pride in knowing that you are an associate with one of the finest hotel and resort organizations in America.

Marcus Philosophy

We take great pride in our dedicated management teams and associates and will continue to develop their potential and skills at all levels within our organization.

We believe in rewarding outstanding performance and in promoting from within to develop a culture of high expectation and achievements, as well as a solid base of highly qualified associates.
We will remain a quality-minded corporation, dedicated to upholding our corporate slogan People Pleasing People. ...

Come be a part of a dynamic and fast-growing organization!

POSITION PURPOSE: Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

ESSENTIAL FUNCTIONS:

  1. Ability to perform all dining room positions including server, server assistant, and host.
  2. Open and Close restaurant. Supervise staff
  3. Assist with on-going training to ensure standards are being met.
  4. Oversee operation of Room Service and assist other Food and Beverage areas as needed.
  5. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
  6. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
  7. Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
  8. Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas of the hotel.
  9. Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
  10. Knowing the competition and keeping current with industry trends.
  11. Directing and coordinating the activities of all assigned associates and departmental responsibilities in the restaurant.
  12. Supporting hotel policies and procedures.
  13. Maintain house bank.
  14. Perform other duties as assigned.
  1. Ability to read the English language, to fully comprehend guest requests, memos, and reservations.
  2. To supervise staff in a professional manner to ensure guest satisfaction using Marcus standards.
  3. Ability to effectively deal with customer complaints in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing proactive solutions.
  4. High school diploma or equivalent preferred.
  5. Previous restaurant and hospitality knowledge, skills, and abilities.
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