Banguet Manager

As a Banquet Manager, you would be responsible for managing the daily execution of all banquet functions in the hotel as continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.

• Oversee the set up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

• Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping

• Oversee the break down of the function room and ensure proper storage of equipment

• Ensure compliance with health, safety, sanitation and alcohol awareness standards

CANDIDATE PROFILE
Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES
Managing Banquet Operations

•  Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
•  Applies knowledge of all laws, as they relate to an event.
•  Understands the impact of Banquet operations on the overall success of an event and manages activities to  maximize customer satisfaction.
•  Adheres to and reinforces all standards, policies, and procedures.
•  Maintains established sanitation levels.
•  Manages departmental inventories and maintains equipment.
•  Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual   inventory.
•  Schedules banquet service staff to forecast and service standards, while maximizing profits.
•  Assists team in developing lasting relationships with groups to retain business and increase growth.
• Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
•  Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• *Leads shifts and actively participates in the servicing of events.
• Ensuring and Providing Exceptional Customer Service
•  Sets a positive example for guest relations.
•  Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
•  Empowers employees to provide excellent customer service.
•  Ensures employees understand expectations and parameters.
•  Strives to improve service performance.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Reviews comment cards and guest satisfaction results with employees.
• Conducting Human Resources Activities
•  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
•  Observes service behaviors of employees and provides feedback to individuals.
• Attends and participates in all pertinent meetings.
• Previous AV experience required