Chesapeake Hospitality is a dynamic company that offers a wide array of opportunities for personal growth and advancement. We have an established reputation of valuing our fellow associates and fostering an inclusive and supportive workplace.

Our philosophy and values are based on creating a results-oriented workplace culture that is diverse, family-oriented and supportive. Chesapeake Hospitality team members have tremendous opportunities for cross-property/brand training, transfers and career advancement.

Chesapeake Hospitality is proud to offer a comprehensive program of benefits designed to serve the diverse needs of our unique workforce. We are committed to continually enhancing and expanding our offerings.

Thank you for your interest in becoming part of the growing, award-winning Chesapeake Hospitality team.

Ensures guest satisfaction and revenue optimization through check in, check out, and attentive coordination of hotel services for the guest.

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.

Check guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipt, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts, or the cashier bank.