At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

Purpose: To accurately maintain records of all hotel sales transactions and to assist the Front Desk with providing service to guests during the evening hours.

Responsibilities: To present a positive image of the Hotel to all guests and be knowledgeable of all hotel service to provide an exceptional experience for guests. Al functions are to be carried out in an environment of
teamwork.

SPECIFIC DUTIES:

-arrive to work at my scheduled time.

-maintain a neat, groomed appearance, and shall dress accordingly, in a clean pressed uniform and name tag all in accordance to my manual and job description.

-promptly punch into the timecard machine and immediately begin my work.

-check with the manager on duty regarding any special needs.

-follow all sequence of service guidelines according to the manual and job description.

- insure that I am familiar with property management system, reservations and guest transactions.

- insure that I am familiar with accounting standards and procedures necessary for audit area assigned.

- insure that I am familiar with the operations of cash register and running of daily totals.

- insure that I am familiar with cash handling procedures.

- insure that I am familiar with 10 key calculations by touch.

- insure that audits are completed free of mathematical or procedural errors.

- insure that guest transactions will satisfy performance standards for front desk agents.

-insure that audits completed reflect the following:
-Audit entries are correct and legible with tapes attached.
-Reports, tapes, receipts and supporting paperwork organized for simple review of work.

-insure that audit reports, daily receipts, tapes, supporting documentation are chronologically filed.

-insure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are described accurately and/or followed if they occur.

-offer observations and assistance to management and operating departments, which improve the efficiency of the audit.

-anticipate late night check ins and check outs and do not allow lack of immediate access to automated systems to inconvenience guests.

-take the initiative to get the job done.

-take every opportunity to provide friendly and courteous service to our guest.

-initiate friendly and casual conversation with guests when appropriate.

- use the guest's name whenever possible.

- insure that I am knowledgeable of the property (ie; hours of operation, times of continental breakfast or coffee/tea service, referring guests to Kimpton Group restaurants and providing information)

-assist our guests promptly as each guest request is a priority. If I can provide service, I will do so in a quick and efficient manner. If not, I will clearly communicate the request to my manager.

-refer to the daily event sheet to direct guests to the correct meeting room.

-know the departments and names of management personnel to direct guests of further assistance.

- thank our guests for their patronage and invite them back again.

-maintain open communication channels with my co-workers and managers.

- strive to be cooperative with co-workers as a team member in my department and the hotel.

- strive to find solutions to problems rather than place blame and will be proactive in reporting problems and/or requesting assistance when needed.

- work actively to resolve conflicts with other employees or see a manager if I am unable to improve the situation.

- strive to complete all daily work and will advise my supervisor of any incomplete work at the end of my shift.

-attend all department meetings.

-check the bulletin board for daily assignments and pertinent information.

- immediately report any other out-of-the ordinary issues to my manager.

-adhere to the hotel's policies and procedures.

- follow all safety guidelines to ensure my safety and that of my guests and fellow employees.

- maintain a positive attitude and treat everyone I come in contact with the same respect that I deserve.

-exhibit good judgment in executing all aspects of my position.

-promptly inform my manager/supervisor of any guest complaints or constructive feedback.

-take ownership of guest's problems until the situation is resolved. If I am leaving my shift and the problem has not been resolved, I will relay the information to the next person on duty that will improve guest service or operational effectiveness.

(Please note management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

11:00pm-7:00am (This is a Graveyard Shift Only!)

SUPERVISORY RESPONSIBILITIES:
None.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.