At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

The Donovan House, a Kimpton Hotel, located in Washington DC near Thomas Circle, is seeking viable, customer focused candidates for the position of Concierge.  This position reports to the Front Office Manager.  

At Donovan House, our ideal downtown location puts Washington, DC at your feet. Whatever brings you to DC will take you just moments to reach. It's a quick walk to the Convention Center, the lobbyists on K Street, the White House, Washington Monument, and 14th Street Corridor - you know, everything that's anywhere. Or when the weather's good and warm, our roottop pool and lounge will make a big splash. Speaking of which, you do have Zentan, and its celebrity chef Susur Lee, on your radar, don't you? His inventive pan-Asian delights are right downstairs.

The Concierge will provide hotel and restaurant guests with information, reservations, directions  and respond to guest(s)' questions as needed, will provide support and care in a professional, heartfelt and gracious manner, and will perform Front Office Agent duties as may be needed. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, and use the guest's surname!

Primary duties and responsibilities include but are not limited to the following:

Consistently greet guests upon arrival to the Hotel or Restaurant.

Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance.

Assist the Sales or Catering team in executing hotel tours for prospective clients.  

Perform operational duties, if required, such as assisting at the Front Desk, accepting hotel or restaurant reservations, assisting Bell/Door team with luggage, assisting Room Service with order-taking or delivery and serving as a PBX operator between shift changes.

Possess fluent knowledge of the Washington DC metro area including but not limited to local attractions, events, museums, entertainment, and best navigation to arriving at these destinations.

Consistently provide our restaurant, Zentan, as an option to hotel guests or cross-sell other Kimpton restaurants as alternatives.  

Review VIP and package arrivals daily.

Personally develop relationships with well-established, local services: such as florists, hair salons, shopping venues, etc.

Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.   Printing hotel guest board passes as needed. 

Maintain follow-up / turnover log for communication between Front Office staff and other departments. 

Adapt to constantly changing situations and personalities of guests, ensuring quality care and comfort to all guests. Maintain decorum in stressful situations. Project warmth, genuine care and concern for all guests along with proper etiquette.

Primary knowledge, skills, abilities, experience and competencies include but are not limited to:   Minimum twelve (12) months as a Front Desk Agent or Concierge at business-class, boutique or luxury hotel property in a major metropolitan market with minimum completion of a high school diploma required.   Extensive knowledge of Washington DC Metro geographic area, landmarks, museums and entertainment scene required.   Excellent and proven verbal and written communication skills.  Consistent flexibility and ability to successfully and efficiently problem solve more complex guest requests required.   Relentless, inherent and passionate commitment to provide genuine, heartfelt guest care and support required.