When it comes to hotels, do you prefer diverse style or uniform standards? With Millennium Hotels and Resorts, you don’t have to choose. This distinctive hotel brand with over 100 destinations around the globe offers the consistency that gives travelers peace of mind no matter where their travels bring them.

Millennium’s 14 city-centric U.S. locations boast some of the most sought-after addresses in the country. Times Square, UN Plaza, the Magnificent Mile and Faneuil Hall, just to name a few. They overlook landmarks ranging from the Gateway Arch to the Rocky Mountains. And they stand steps from the attractions that are well loved by travelers from around the globe - from world - class Broadway theater to the largest floatplane harbor in the world.

In these scenic locations, each hotel showcases its own personality. Whether urban, historic or stylish in character, they embrace what’s unique while still offering the comfort and convenience the modern guest desires. Properties range in size and style from a 200-room boutique hotel to spacious convention hotels with 800+ rooms. Many Millennium properties have been recently updated with added amenities and redesigned spaces.

With its heart-of-the-city locations, Millennium is a favorite with business travelers who want a haven near the action. Away from the comforts of home? Relax, Millennium has you covered with the necessities every traveler needs: high-speed Internet, on-site dining, business centers and proximity to transportation. Of course, these same locations are just as popular with guests whose only purpose is leisure. Great dining, museums, shopping, cultural attractions - all can be found just a stroll away from most Millennium hotels. And Millennium concierges are the ideal people to help you navigate the ins and outs, the good and the great, of any city landscape.

Each hotel serves up its own style of dining, from new American to spicy Southwest. Millennium dining is all about the senses; sight, sound, smell, taste all come together to create a multi-layered experience. For a business breakfast, a pre-theater cocktail or a romantic dinner, you’ll discover hotel dining is a pleasure again.

If you appreciate attractive locations, unique style and attention to detail, Millennium is your go-to partner for meetings. Across the U.S., each property upholds Millennium standards while offering distinctive meeting environments. Meeting planners gravitate to the versatile space, advanced technology and professional service that define a Millennium meeting. Attendees remember the enticing food and the exciting backdrops, plus all the little extras that make each experience feel new.

PRINICIPLE DUTIES/ RESPONSIBILITIES:

• Ensure that Housekeeping maintains cleanliness standards of Millennium Broadway, that rooms are turned over to the Front Desk in a timely manner, that work rules and Union guidelines are adhered to, that guest room issues are promptly responded to, that the work environment for all employees is positive and supportive, and that employees have the necessary supplies for job performance.
• Ensure that the Concierge desk operates smoothly, that Concierges have necessary information about neighborhood events, as well as events within the property, that Concierges have received necessary training to provide our guests with consistent service.
• Work with the Front Office Team to ensure that the hotel standards are practiced at the Front Desk, Concierge, Front Services, Telecommunications and Premier Tower; that all guests have a high quality experience and receive excellent service as defined in the Hotel Key Service Standards.
• Manage Rooms P& L to ensure that the division is staying within established guidelines for expenses and payroll costs, ensure that all Department Heads understand the importance of fiscal responsibility within each of their departments.  Communicate budget issues to Department Heads to enable them to accurately and responsibly control expenditures.
• Coordinate with the other departments and managers in all issues that affect the smooth operation of the day-to-day activities of the Hotel. Facilitate communications between departments to ensure that the property is running smoothly, priorities are established and adhered to, and that departments follow up with each other to maintain property standards.
• Establishing and maintaining employee relations, including regular department head meetings to ensure optimum teamwork and productivity.
• Ensuring the highest level of guest satisfaction including resolving guests' problems.
• Manages and motivates all Rooms Division managers with daily supervision to include staffing training, disciplines, scheduling, visual monitoring, performance and adherence to all service and productivity standards to provide exceptional guest experience.
• Participates in yield management strategies in order to maximize overall revenues.
• Coordinates with the Director of Sales and Marketing the reservations interface with the Front Office to ensure proper supply of inventories, forecasting and scheduling to ensure guest satisfaction.
• Assist in the development of new programs, which result in an increase level of guest satisfaction and operational excellence.

QUALIFICATIONS:

• EDUCATIONAL - Bachelor's Degree preferred; however, any combination of education and training within the hotel industry may also be considered.
• EXPERIENCE - Minimum of 5 years previous management experience required, specifically in the Rooms Division. Must have prior union experience.
• SKILLS - Strong communication skills, self-motivator, organization and attention to detail, leadership, ability to motivate and manage people.

WORKING CONDITIONS/ ESSENTIAL PHYSICAL DEMANDS:

• PHYSICAL DEMANDS:  Requires observation of the hotel operations 24/7, including weekends which includes frequent physical, personal inspections of the entire Hotel and staff.
• ANALYTICAL DEMANDS:  Ability to budget and forecast, analyze P&L statements, Organize and coordinate the various departments of the Hotel
• Personal computer knowledge desirable (Delphi, Opera, Microsoft Office).