When it comes to hotels, do you prefer diverse style or uniform standards? With Millennium Hotels and Resorts, you don’t have to choose. This distinctive hotel brand with over 100 destinations around the globe offers the consistency that gives travelers peace of mind no matter where their travels bring them.

Millennium’s 14 city-centric U.S. locations boast some of the most sought-after addresses in the country. Times Square, UN Plaza, the Magnificent Mile and Faneuil Hall, just to name a few. They overlook landmarks ranging from the Gateway Arch to the Rocky Mountains. And they stand steps from the attractions that are well loved by travelers from around the globe - from world - class Broadway theater to the largest floatplane harbor in the world.

In these scenic locations, each hotel showcases its own personality. Whether urban, historic or stylish in character, they embrace what’s unique while still offering the comfort and convenience the modern guest desires. Properties range in size and style from a 200-room boutique hotel to spacious convention hotels with 800+ rooms. Many Millennium properties have been recently updated with added amenities and redesigned spaces.

With its heart-of-the-city locations, Millennium is a favorite with business travelers who want a haven near the action. Away from the comforts of home? Relax, Millennium has you covered with the necessities every traveler needs: high-speed Internet, on-site dining, business centers and proximity to transportation. Of course, these same locations are just as popular with guests whose only purpose is leisure. Great dining, museums, shopping, cultural attractions - all can be found just a stroll away from most Millennium hotels. And Millennium concierges are the ideal people to help you navigate the ins and outs, the good and the great, of any city landscape.

Each hotel serves up its own style of dining, from new American to spicy Southwest. Millennium dining is all about the senses; sight, sound, smell, taste all come together to create a multi-layered experience. For a business breakfast, a pre-theater cocktail or a romantic dinner, you’ll discover hotel dining is a pleasure again.

If you appreciate attractive locations, unique style and attention to detail, Millennium is your go-to partner for meetings. Across the U.S., each property upholds Millennium standards while offering distinctive meeting environments. Meeting planners gravitate to the versatile space, advanced technology and professional service that define a Millennium meeting. Attendees remember the enticing food and the exciting backdrops, plus all the little extras that make each experience feel new.

PRINICIPLE DUTIES/ RESPONSIBILITIES: 

• Oversees overall day-to-day hotel operations as delegated by the General Manager.
• Ensure customer satisfaction with all functions booked and for coordinating and supervising the execution of all conference functions to ensure clients' specifications are adhered to and that the function runs smoothly and efficiently.
• Manage Rooms P&L to ensure that the division is staying within established guidelines for expenses and payroll costs, ensure that all Department Heads understand the importance of fiscal responsibility within each of their departments.  Communicate budget issues to Department Heads to enable them to accurately and responsibly control expenditures.
• Coordinate with the other departments and managers in all issues that affect the smooth operation of the day-to-day activities of the Hotel. Facilitate communications between departments to ensure that the property is running smoothly, priorities are established and adhered to, and that departments follow up with each other to maintain property standards.
• Run the daily Operations meetings and the weekly staff meetings.
• Provide ongoing counseling to all employees to maintain both the Service Standards and financial guidelines established by both the General Manager and our Corporate Office.
• Participates in the development of short term and long term financial and operational plans for the hotel.  Make recommendations for Capital Expenditures as they affect the Operational Department.
• Maintains compliance with all local, state, and federal laws and regulations.
• Assist the area managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
• Develop, implement and monitor schedules for the operation of all restaurants, bars and kitchens to achieve a profitable result.
• Participate with the chef and restaurant managers in the creation of menus designed to attract a predetermined customer market.
• Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department. Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.
• Responsible for all aspects of Millennium Conference Center operations. This includes planning, presentation technology, operations, business center, Hudson Theatre, club dining, conference kitchen and stewarding. Promote open communication between departments and universal coordination for each event. Develop systems for providing quality service and anticipating guests’ needs.
• Manage financial expectations of conference center. Provide leadership and guidance to sales department to maximize revenue potential and yields manage conference center space. Establish rate structure for conference packages, food and beverage, meeting room rental and production. Enforce contractual requirements and conference billing procedures and deliver GOP improvements of not less than 15% annually. Develop budgets, forecasts and P&L statements.

QUALIFICATIONS:

• EDUCATIONAL - Bachelor's Degree preferred; however, any combination of education and training within the hotel industry may also be considered.
• EXPERIENCE - Minimum of 5 years previous management experience required, specifically in the Food and Beverage and Rooms Division. Must have prior union experience.
• SKILLS - Strong communication skills, self-motivator, organization and attention to detail, leadership, ability to motivate and manage people.

WORKING CONDITIONS/ ESSENTIAL PHYSICAL DEMANDS:

• PHYSICAL DEMANDS:  Requires observation of the hotel operations 24/7, including weekends which includes frequent physical, personal inspections of the entire Hotel and staff.
• ANALYTICAL DEMANDS:  Ability to budget and forecast, analyze P&L statements, Organize and coordinate the various departments of the Hotel.
• Personal computer knowledge desirable (Delphi, Opera, Microsoft Office).