The Hilton Columbus/Polaris, located in the vibrant Polaris community, is currently seeking a full time Assistant Director of Sales for our 252 room property, featuring 25 suites and over 15,500 square feet of meeting/event space. This upscale, contemporary, AAA Four Diamond property will celebrate their 5 year anniversary in June of 2013. Since we have opened our doors, we have consistently been ranked in the top 10 out of almost 300 Hiltons, Including our most recent ranking of number one in the Hilton Brand in January of 2013, based on guest satisfaction.
By joining our team you also become a part of Crescent Hotels & Resorts, one of the fastest growing hospitality management companies in the United States.
REPORTS TO: Director of Sales & Marketing
JOB OVERVIEW: Seeking an energetic, hands-on, sales professional with demonstrated success in hotel group sales. Manage group accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Assist in the development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.
ESSENTIAL JOB FUNCTIONS:
- Assist the DOSM with directing the solicitation efforts of the sales and catering staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales and catering sales within the hotel.
- Assist the DOSM with training, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Travel locally to conduct outside sales calls, promote the hotel and review competition.
- Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
- Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.
- Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.
- Assist the DOSM with overseeing the Revenue Sales Meeting with the Revenue Manager to ensure the proper mix of group/transient guests will maximizing occupancy and room revenue.
- Assist the DOSM with development of marketing materials and/or ads for print or on-line to advertise the hotel and gain exposure to help drive revenues for the hotel.
- Assist the DOSM with Compiling and/or directing the preparation of reports pertaining to the operation of the Sales & Catering Department and Revenue Management to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, Star reports and Sales Meeting minutes.
- Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
- Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.
- Meet with and entertain clients some of which will require travel.
- Communicate both verbally and in writing to provide clear direction to the staff.
- Assist the DOSM with the preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
- Organize and/or attend scheduled Sales & Catering Department and related meetings in absence of DOSM.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
