Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate four properties -- the New York Palace Hotel, the Revere Hotel Boston Common, the Cheeca Lodge & Spa and the Alden Hotel in Houston - and we plan to grow. We seek team members who share our values:

• We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
• We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
• We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
• We do everything with a sense of humor and an enjoyment of life

• To set direction & provide effective leadership to the Housekeeping department & floor teams to maximize individual & team potential & develop future capability.
• To inspire exceptional team performance & mentor supervisors & team members
• To build team capability, knowledge & resources to meet long term business objectives
• Ensure all Housekeeping team members comply with safe working practices in accordance with regulations & Hotel policies
• To provide operational oversight & strategic planning & long term development operational, financial & service goals of the Engineering department (business)
• Develop new Housekeeping concepts & approaches & create new services & standards
• Accountability for day to day P&L in Housekeeping, and capital expenditure
• Manage, implement & monitor an effective billing & cash management system
• Maximize sales & revenue generating opportunities & conduct sales initiatives as needed
• Design & deploy effective tools & guidance documents e.g. manuals, check lists to ensure effective operation, exceptional service & compliance to legislative requirements
• Ensure quality standards are being maintained by HK team and external contractors
• Develop & manage complex Housekeeping projects
• To establish and effect the Hotel Housekeeping Policy & operating procedures to exceed stakeholder expectations, ensure a continuous 24/7 service & build a reputation for comfort & excellence (guest)
• Establish Housekeeping operational planning to ensure full utilization of staff & maintenance of equipment & direct activities to drive profit
• Initiate & institute HK policies & procedures to drive service efficiency & quality
• Develop an effective ordering & inventory system to ensure appropriate stock levels for anticipated levels of business e.g. Linen; Uniforms; Flowers; Cleaning Materials
• Deploy a routine & proactive cleaning schedule with minimum disruption to the operation
• Maintain proactive communication with managers regarding all housekeeping matters
• Monitor current & anticipate future guest trends and align HK service offer
• To act as a key spokesperson for the Housekeeping department and collaborate with Hotel colleagues, guest & suppliers to provide exceptional Housekeeping services
• Communication with internal & external stakeholders
• Trouble shooting in complex service situations
• Strategic planning & operational oversight for the Housekeeping department
• Functional scope includes:
  • Cleaning of all Rooms, Corridors & Public areas of the Hotel
  • Management & maintenance all soft furnishings across the building
  • Linen Room for Guest Room & FB Linen & Linen staff uniforms
  • Laundry & Dry cleaning for staff & guests
  • Floristry services: Public areas, Hotel corridors; Suites, Guest Rooms; Balconies; Banqueting functions; Management requests
  • Butler service -  suites
  • Floor teams - coordinate cross functional activity
  • Responsible for operational profitability of area
  • Budget accountability of the Engineering department, with regard to related areas
  • This role is required to stay abreast of  Industry & legislative developments & trends i.e.: Health & Safety & identify future trends in Housekeeping Services
  • Develop & lead complex, wide-ranging projects and/or programs
  • Close collaboration with GM and executive
  • To lead and motivate the Housekeeping team
  • Review & maintain relevant polices & procedures

• High school diploma and a college degree in hotel or business administration are required
• Extensive experience in Housekeeping in Hospitality Operation
• Experience in a luxury 5* environment is preferred
• Strong experience in a similar position or Leadership role
• In depth knowledge & experience in Housekeeping processes & controls, to include:
  • Laundry & Dry Cleaning
  • Linen Rooms & Uniforms
  • Butler & Floristry services
  • Cleaning materials, chemicals, equipment & technology
  • Excellent understanding of legislative requirements e.g. Health & Safety, WHIMIS, Employment law
  • Knowledge of purchasing & inventory systems is preferable
  • Strong computer/IT literacy - particularly with Fidelio, Microsoft Office
  • Basic accounting & finance skills
  • Human resource management skills required e.g. recruitment