FRONT DESK MANAGER

The NEWLY RENOVATED CROWNE PLAZA COLORADO SPRINGS is looking for talented FRONT DESK MANAGER!!   The ideal candidate is hospitality professional with 2+ years of Front Office supervisory experience in large full-service hotel.  MUST have open schedule with flexibility.  Join the DHM team and make a difference while growing your career with nationwide hotel management company! 

***EXCELLENT BENEFITS - health, dental, vision, matching 401k, +++! ***

In this key role, you will manage the front desk, reservations staff, and guest services staff to deliver excellence in customer service.  You MUST have schedule flexibility for this position.  Please do not apply if you are not qualified. 

RESPONSIBILITIES:

• Manage front office, reservations and guest services staff, and resolve guest concerns.
• Actively recruit, train, motivate, develop, and monitor staff to attain and maintain superior customer service levels with quality care.
• Monitor lobby traffic and make staffing adjustments as needed.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate.
• Inspire team and train suggestive selling techniques.
• Update systems, monitor special reservation requests, oversee rate changes, track trends, and respond to guests. 
• Handle VIP reservations and assist with guest service.
• Develop forecasts and reports, analyze data, and make recommendations.
• Implement, maintain, and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Achieve budgeted revenues and expenses while maximizing profitability for Guest Services department.
• Develop and implement short and long-term financial and operational plans for the guest service department and help with budget.
• Effectively and pleasantly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

QUALIFICATIONS:

• 2+ years of front office and guest service supervisory experience.  Hotel or similar brand experience, a plus.
• High school education and relevant training/experience required.  Four year degree or additional education preferred.
• Dedicated, hard-working, reliable, results-oriented hospitality management professional. 
• Solid supervisory experience with ability to develop and mentor team.
• Great interpersonal and customer service skills; excel in guest satisfaction and service scores.
• Maintain positive attitude, professionalism, and create positive work environment.
• Clear, effective written and spoken English communication skills to communicate with guests, staff, and public.  Multilingual, a plus!
• Solid skills in Office, Excel, Word, accounting and hotel software: registration, reservations, etc.
• Strong time management skills with ability to multi-task and excel in fast paced environment.
• Comprehensive knowledge of all hotel departments and functions.
• Able to analyze data, make solid business decisions, and develop management reports.
• Comprehensive knowledge of and able to implement compliance with applicable Federal, state, and local health, safety, and legal regulations.
• Able to lift/pull/push up to 20 pounds and stand for extended periods.
• Open schedule with flexibility to work shifts.

LOCAL candidates, please.   MUST be eligible to work in U.S.

The CROWNE PLAZA COLORADO SPRINGS is a NEWLY RENOVATED luxury hotel with 500 guest rooms/suites, 50,000 square feet of flexible meeting space, new lobby, courtyards and solarium, multiple dining options including - Thibodeaux's Bistro, Rick's Bar, and the Marketplace, 24 hour fitness/health center, business center, indoor and outdoor heated pools/whirlpools, concierge services, laundry/dry cleaning service, sauna and steam rooms, locker rooms, lighted tennis courts, children's play area, game room, airport shuttle service, our signature Sleep Advantage program, and more. The hotel has scenic views of the beautiful Rocky Mountains and Pike's Peak, is conveniently located near the Colorado Springs Municipal Airport (COS), and is close to shops and restaurants in historic old Colorado City and Manitou Springs, the Garden of the Gods, Fort Carson, Peterson AFB, and many businesses and high tech companies in downtown Colorado Springs. Come check out our $12 Million Renovation!

DRIFTWOOD HOSPITALITY MANAGEMENT (DHM) is one of the nation's leading hotel management and development companies. We are recognized as an innovative industry leader!

GREAT BENEFITS:

• Paid Vacation (10 days after 1st year)
• Paid Sick Leave (5 days per year)
• Medical, Dental, Vision, & Prescription
• 401k with company match!
• Life & Accident Insurance
• Free Meals & Parking
• Company Hotel Travel Discounts
• Flexible Spending Plans (FSA)
• Long term & Short term disability
• Training & Development
• Bonus Programs & more!

For more information, visit: www.driftwoodhospitality.com

PLEASE:  NO PHONE CALLS, ONLINE responses only, Qualified candidates only!

RESPOND ONLINE with your resume, cover letter, CURRENT SALARY, and SALARY REQUIREMENTS.

Thank you for your interest in DHM and the CROWNE PLAZA COLORADO SPRINGS!

Driftwood Hospitality Management is proud to be Equal Opportunity Employer.  We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.  EOE/AA/M/F/V