Hotel Manager

Job Title: Hotel/Resort Manager                                           Reports to: Chief Executive Officer

Nestled between the waters of Biscayne Bay and the Atlantic Ocean, Fisher Island has consistently attracted a select handful of the world's notable business leaders. As described by the New York Times, "there are very few tropical island retreats these days where one can be cut off from the world and still be close to civilization. Fisher Island is such a place."

Job Summary: 

The Hotel Manager oversees the operations of the Hotel Reception Staff, Housekeeping Staff, Hotel Administrative Assistant ,Sales & Marketing. Accountable and responsible for achieving total Guest Satisfaction while ensuring that the interpretation of the highest level of quality service standards is consistent for each reception staff member, while maintaining a positive hotel budget and pursuance of profit.

 Primary Duties:

This position plays a key role in the daily interaction and direction of all the staff members. All tasks and assignments encompassing this position are to be performed in aim of achieving all Departmental/Hotel operational objectives at the highest level in support of the vision of the Rooms Division. Specifically responsible for the complete operation and enhancements of the Reception Department, Housekeeping Department, Sales & Marketing.

 Objectives/Accountabilities:

Sales and marketing through internet travel providers and channels of advertising.

Ensure proper communications and operations between hotel and other departments.

Provide consistent ongoing direction to staff members to ensure satisfaction of

Departmental goal and Operational objectives.

Ensure delivery of superior guest service through follow up and coordinate with all pertinent departments.

Create and update annual budgets.

Ensure that staff members adhere to grooming and uniform guidelines on a consistent basis.

Train, monitor, encourage, and motivate staff to consistently perform their duties in compliance with Guest Service standards.

Work closely with all Rooms Division departments and all other relative departments to ensure operational efficiency.

Participate and conduct scheduled departmental meetings relative to Reception and Housekeeping, both in the mornings and afternoons.

Manage hotel expenses and labor costs in compliance with budgeted allotments.

Conduct oneself in a respectful manner that reflects ultimate guest and staff satisfaction.

Must have strong interpersonal skills to work closely with multiple department heads, hotel guests, and rental unit owners.

As required, handle all correspondence and pre-planning of group arrival. Creatively, efficiently and responsibly propose check in programs based upon nature of group.

Work closely with Reception and Executive Housekeeper to implement such programs for operational efficiency.

Complete all other tasks as assigned.

Education/Skills/Work Experience Required: 

5 years of upscale hotel and resort experience. 

Hotel Management or Related College Degree Required

Previous Hotel Management Experience Necessary, including housekeeping and front desk (or rooms division).

 Working Conditions: Indoor office environment with some outdoor supervision.

 This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change