Corporate Overview
Pyramid Hotel Group is committed to being the best and most desirable employer in the industry.
To achieve this goal, we recognize the importance of providing respect, support and rewards to all of our people. We seek motivated and enthusiastic team players to join Pyramid Hotel Group who believe in these same values.
Pyramid is comprised of a diverse group of individuals. Some of our people have worked together for many years; others have recently joined our team, bringing new insights and perspectives. Together we strive for excellence in every endeavor.
What makes working at Pyramid Hotel Group different?
- We pride ourselves on being agile, flexible and responsive. We provide all the internal resources of a large hotel chain without the burdens of bureaucracy.
- We provide outstanding leadership. Our principals, officers and managers are experienced team players. They are always accessible to our associates and provide exceptional support and development.
- We focus on Respect, Recognition and Rewards. We hold our associates accountable for their goals. In return we treat our people with respect, recognize excellence in job performance and reward achievement in meaningful ways.
Job Description
Just minutes from the Capitol, the exclusive Connecticut Avenue shops and the Kennedy Center for the Performing Arts, the luxurious Four Diamond/Four Star Fairfax Embassy Row Hotel, Washington D.C., boasts 259 fully refurbished guestrooms and 6,000 square feet of completely renovated meeting space. The Fairfax Embassy Row Hotel is just steps away from Georgetown, the K Street Business District and many of the most important museums, monuments, galleries and boutiques in the city. Find out today what a career at the Fairfax Embassy Row Hotel and Pyramid Hotel Group can mean for you!
Duties & Responsibilities:
- Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.
- Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
- Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget.
- Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
- Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
- Will serve as "manager on duty" as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees.
Job Requirements
Bachelor's degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
Other:
- Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays.
PLEASE APPLY ONLINE AT http://PyramidOASYS.com