Company:Loews Hotels Property:Loews Philadelphia Hotel Location:Pennsylvania-Philadelphia Management Position: No

Entry-level Position: No Industry Categories:Hotel/Resort Position Categories:Front Desk, Customer Service, Concierge Desk Job Availability: Immediately

Position: Star Service Coordinator

Position Summary:

Responsibilities include performing the following functions: answering incoming/in-house phone lines, directing calls and/or taking messages, coordinating communication among hotel personnel, assisting guests in completing outside calls, receiving and performing wake-up calls for guests, maintaining records and/or files of all communication and activities.

• Operates multi-line equipment
• Answers phones in a polite friendly, polite and professional manner using a cheerful and pleasant voice and follows all Loews Standards.
• Have intense working knowledge of Hotel Property Management System, Hotel dispatch software, Microsoft Office and any other necessary technology tools.
• Uses computer to verify identity/room number of guest being called
• Directs calls to appropriate extension
• Assist guest with Engineering, Valet, Front Desk, Security, Bell Desk and Housekeeping requests without transfer.
• Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
• Provides accurate directions to hotel from major inbound locations
• Answers questions regarding hotel functions and facilities
• Maintain knowledge about all Hotel and area’s, events and activities.

• Transmits messages via computer, two way radio and digital pager
• Receives, processes wake-up calls, and guest requests
• Handles  guest complaints to completion, unless escalation is necessary
• Handle all Front Desk related calls
• Handle all billing inquiries
• Performs room moves in coordination with Bell Staff
• Transmits messages via computer and facsimile machine
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery using appropriate computer system

Required Skills and Experience:

Education:  High School diploma or equivalent

Experience:  One plus year(s) experience as a Telecommunications, customer service coordinator or Front Desk in a high volume hospitality environment

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Contact Name:  Title:   Email:   Phone:   Mailing Address:1200 Market Street Philadelphia, PA, US 19107 Fax:

Pay Range: Bonus: No Other Benefits: Local Hire Only: No Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

• Pay that meets or exceeds area standards
• Retirement (401-K) and incentive plans
• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Holiday and vacation pay
• Team member assistance plans
• Career development programs
• Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V