Senior Event Manager

JOB SUMMARY

Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events; primarily handles events of average complexity.  Ensures all hotel events have a seamless turnover from sales to service back to sales.  Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

JOB SPECIFIC TASKS

• Responsible for management of daily operations within the Events department (BEO meetings, 10 day reports,  event turnover,  department training, participate in other department meetings)
• Ensure compliance with Marriott Operating Standards to maintain brand integrity
• Liaison between the Event Booking Center and Event Management
• Accurately forecast group sleeping rooms and event revenue
• Completion of banquet forecast on a weekly basis for one year projections
• Prepares all event documentation and coordinates with Sales, hotel departments, and customer to ensure consistent, high level service throughout the Pre-Event, Event and Post Event phases of hotels events; primarily handles complex events. 
• Ensures a seamless turnover from sales to service.
• Proactively identifies operational challenges associated with group and works with hotel staff and client to solve challenges and develop alternative solutions
• Displays leadership in guest hospitality
• Ensure Event Manager strives to meet or exceed customer expectations
• Sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
• Recognizes opportunities to maximize revenue by upsetting and offering enhancements to create outstanding events.
• Develop LSOP and new training procedures
• Responsible for Event Satisfaction Survey Results
• Follow up and approve final billing for all events to guest satisfaction
• Participation in team selling efforts (Sales Blitzes)
• Perform any other duties as assigned or required by the Company or Supervisor

Skills and Knowledge

• Three year Event Management experience
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, and banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (sanitation, maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department
• Knowledge of Event Technology products and services
• Knowledge of contract management and legalities
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relation skills
• Strong organization skills
• Ability to use standard software applications and hotel systems
• Effective decision making skills
• Effective influence skills
• Strong presentation and platform skills
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Education or Certification

• High School Diploma or equivalent required; Bachelor’s Degree preferred