Loss Prevention Officer

The James Royal Palm: "Luxury Liberated" Comes To South Beach

The James, a hospitality brand synonymous with the seamless blend of modern, residentially styled spaces and guest-centric service, is set to launch its third luxury hotel, The James Royal Palm in Miami. Scheduled to begin welcoming guests in late 2012, this exciting addition to the South Beach hotel scene is the reincarnation of the historic and much-beloved Royal Palm Hotel.

Featured as one of Forbes Magazine’s "Top 10 Most Anticipated Openings of 2012", The James Royal Palm is an inspiring oceanfront beach retreat on everyone’s it list. Situated in the heart of South Beach, the hotel is immersed in a vibrant scene of all that’s new. Night or day, a distinct energy is in the air; sparked by travelers, trendsetters, and creative personalities at the forefront of defining what’s next.

The South Beach hotel will house two dining options including signature restaurant, Florida Cookery, led by local Miami Chef Kris Wessel, featuring hyper-regional Florida fare; and CATCH, a globally influenced seafood restaurant from New York City’s EMM Group. In addition, The James Royal Palm will offer two swimming pools with cabanas, poolside bar, lobby lounge and coffee bar, full-service spa, Lil’ James offerings for children, retail shop, a curated collection of art, gym and more.

Indicative of The James brand persona every detail of The James Royal Palm will be meticulously chosen and artistically inspired. The overall renovation will be respectful of the original Royal Palm's history, with several design elements paying homage to the art deco roots of the original hotel as well as the local area.

The James Royal Palm will serve as a modern tribute to the building's rich history, keeping intact many signature elements of the original architect's design. Similar to The James Chicago and The James New York, the overall design at The James Royal Palm will be modern and residentially-inspired, with a focus on local art and environmentally thoughtful touches, such as reclaimed materials and natural fibers.

If you are looking for a hospitality position in South Florida, The James Royal Palm may be the perfect fit for you.

Summary:

The Loss Prevention Officer is responsible for the safeguarding of hotel property, assets, guests, visitors and team members.

Essential Functions:

Communicates effectively and genuinely with guests, team members and other departments.

Maintains a friendly and caring demeanor at all times in a fast pace environment.

Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress.

Patrols and inspects assigned areas to include all public areas, meeting rooms, entrances, back of the house areas, and outside buildings and grounds; checks areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards.

Maintains a security control desk at employee entrance/exit, inspects bags and packages carried by employees; supervises clocking in an clocking out by employees; periodically inspects trash carts being taken to the dumpster.

Writes detailed reports regarding incidents of theft, injury, property damage and/or any incident relating to an infraction of laws, company policies or breaches of security.

Investigates all safety or security incidents, relating to the hotel guests or employees as directed by the Director Loss Prevention Security Supervisor or Hotel Management; monitors security camera system, coordinates investigations with local law enforcement agencies as appropriate.

Responds to emergency situations promptly, evaluates the nature and severity of the situation, and acts accordingly, including calling for outside assistance if necessary; arranges for emergency medical treatment for guest and employees.

Responsible for Key Control of entire property.

Assists Security Supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.

Escorts employees or guests carrying cash throughout the property or employees requesting an escort when leaving the building.

Respond to all guest requests, problems, complaints and /or phone calls in an attentive, efficient, and courteous manner.

Professionally deal with difficult situations/people, conflict solution skills, dealing with varied individuals of different educational levels.

Responds quickly to guest requests in a friendly but professional manner.  Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.

Any and all other duties deemed necessary by a member of management.

Non Essential Functions:

Assist other departments as necessary.

Work as specific event security when requested by customer.

Be involved in departmental meetings and committees.

Knowledge, Skills, Abilities:

Strong customer service skills

Guest centric oriented

Good Oral and written communication skills

Attention to detail

Basic Computer skills

Knowledge of hotel policy and fire-safety procedures

Ability to work hand held radio

Able to exert up to 50 lbs of force occasionally and 20 lbs of force frequently

Must be able to stand and walk most of the shift both inside and outside the building

Able to work nights, weekends and holidays when business needs dictates.

Able to work in fast paced, stressful environment.

Required Qualifications:

High School or equivalent education preferred. One (1) year in security related background required.

CPR/First Aid certification desired.

Training in law enforcement techniques preferred.