Concierge

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Works harmoniously and professionally with co-workers and supervisors. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Stores and retrieves guest luggage and packages

Opera knowledge preferred, excellent communication skills, previous customer service experience required. Ability to read, write and speak English. Scheduled days and times may vary based on need.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.