Greet customers with a friendly and sincere welcome.  Remain calm and attentive during heavy hotel activity and emergencies.

Retrieve guest items from cars, busses, vans, carts and make occasional trips in company shuttle to local venues.  Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.  Navigate bell cart through public areas, guest room corridors and to elevators. 

Read and match luggage tags, write claim tickets, and detach portion to give to guest.  Organize and store luggage as necessary in a designated area.  Direct guest flow through hotel giving assistance and direction to various areas in hotel.

Listen and respond to guest inquires.  Answer questions and offer assistance giving accurate information.

Post daily functions on reader board.  Polish bell carts and maintain condition and cleanliness of work area.  Inspect bell closet daily. 

Process valet laundry requests for guests.  Inspect lobbies for cigarettes, trash and debris and clean-up when needed.

Process any shipping and receiving inquiries from guests. 

Always maintain a professional image while at work.  Perform other duties as assigned.

Ability to understand and follow written and or verbal instructions.

Ability to effectively communicate verbally in English.

Ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Ability to grasp, lift, and/ or carry or otherwise move packages and boxes and luggage up to 45 lbs continuously throughout shift.

Ability to stand, walk, run and/ or sit and continuously perform essential job functions.

Sufficient manual dexterity in one hand to be able to load and unload luggage

Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property and in varied weather conditions.

Must have acceptable driving record and meet insurance guidelines for driving company vehicles