General Manager

PROPERTY LOCATION & GENERAL INFORMATION:

2500 Sterling Road, Hollywood, FL 33020

104 guestrooms & suites

Services both Air & Cruise ports.

JOB DESCRIPTION:

Responsible for the upkeep and efficient, profitable operation of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

• Monitors compliance with labor standards and staffing guidelines by all departments.
• Monitors compliance with annually established room rate plan.
• Monitors operating expense tracking system for all departments.
• Establishes annual incentive programs for all department heads.
• Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals.
• Conducts audits on a quarterly basis of departmental procedures and results.
• Monitors Daily Rooms Inventory Control and merchandising procedures.
• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment.
• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials.
• Assures compliance with established M.O.D. Program.

Asset Management: Ensures the attainment of a superior franchise inspection grade overall for hotel property:

• Submits annual Capital and R&M budgets for approval by Corporate Office.
• Ensures completion of all approved Capital and R&M items, coordinating with Regional Director and Manager of Purchasing.
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems.

Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets:

• Evaluates all guest complaints and ensures corrective action is taken by department heads.
• Monitors response letters/corrective action program on response cards.
• Holds a weekly General Manager's cocktail party in accordance with company policy and procedure.
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel.

Human Resources: Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals:

• Ensures adequate staffing levels are maintained, adhering to labor to budget as P.O.R., percent to sales, and approved staffing guidelines.
• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.
• Ensures development and maintenance of job description in each employee's personnel file.
• Reviews with applicable employees any revisions/additions made to job description.
• Conducts annual performance evaluations on all department heads. Ensures all department heads annual conduct performance evaluations with their employees.
• Encourages promotion from within and employee development through goal setting and employee training.
• Ensures hotel is in compliance with all Federal and State laws with regard to all personnel practices.

Personal Development: Ensures continual efforts are made to increase management abilities and knowledge:

• Attends annually a minimum of one advanced management training seminar.
• Attends classes as necessary to ensure proficiency in operation and basic programming techniques of PC.
• Attends franchise training courses as required.

MINIMUM REQUIREMENTS:

2 years General Manager, or 4 years Asst. General Manager, experience in similar size property

PREFERRED EXPERIENCE:

• Management experience in one, or more, of the type of hotels: Airport & Cruise port.
• Hilton experience and certification preferred