Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

To meet or exceed established guest service standards and perform all responsibilities in an accurate and timely manner. Accurately process reservation transactions. Input transient, wholesale, and group reservations. Interact with both internal and external guests via telephone, fax and email.

• To be friendly, courteous and helpful to all individuals, both internal and external.
• To be able to make reservations in a timely, accurate and courteous manner.
• To assist guests with requests whenever possible via phone, fax or email.
• To command a good knowledge of the property management system.
• To provide accurate information to all guest inquiries via phone, fax or email.
• To command a working knowledge of the rates, bed types and special features of all guest rooms and suites.
• To command a working knowledge of all hotel amenities and facilities.
• To command a working knowledge of all special rates/packages—requirements, restrictions, special arrangements, and services/amenities included.
• Sell the “Disney experience” to the guest.

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.

Working Hours: Flexible

Conditions: Able to sit or stand for long periods of time. Able to work on telephone or computer for long periods of time.

Experience: Previous hotel or data entry experience. Previous sales, customer service, or telemarketing experience.

Other requirements: Knowledge of computers. Able to read, write and speak fluent English. Bilingual a plus but not required. High school diploma or GED equivalency certification.

Knowledgeable in INNTIME & OPERA systems a plus

• Be familiar with all meetings, conventions and groups in the resort.
• To be familiar with all departments in the resort and their functions and policies.
• Complete any tracking logs as requested by management in a timely and consistent manner
• Be familiar with all area attractions
• To learn and practice proper telephone procedures regarding answering phones, placing calls or transferring calls.
• Wear the correct uniform at all times, including name tag.
• To know and correctly quote all payment and cancelations policies.
• To be familiar with and adhere to office policies and procedures.
• Be aware of hotel occupancy and inventory at all times.
• Adhere to all revenue and rate strategies
• Review Res-Check and make any necessary corrections within 48 hours
• Review and initial department memo book daily
• Complete FIT’s daily, fax or email back to vendor and file within 48 hours of receipt.
• Attend monthly department meeting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.