First Hospitality Group is a national, experienced and established hospitality management and development company serving the investment and real estate industries.

Since 1985, we have been an award-winning pioneer in the hospitality industry. We have successfully developed, marketed and managed a host of over 16 brands and 50 properties throughout the midwest.

We know the industry and we know the players. Through our deep-rooted relationships with key leaders in the hotel, restaurant and finance communities, we collaborate on each project to maximize and achieve the profit potential for each site.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

The Hilton Garden Inn Minneapolis Downtown is currently looking for a self-motivated, hotel-passionate candidate for a PT Front Desk Agent position.  The successful candidate will be welcoming, efficient, professional, and determined to contribute to a guest service culture that has held the #1 ranking out of 52 hotels on Trip Advisor for  over one year.

The hospitality industry is unique in that it requires commitment 24 hours a day. Our Front Desk Agent will provide guests with a great experience and anticipate needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more!


 

* Maintain warm, sincere demeanor when greet and servicing all guests, as dictated by the FHG & Hilton service standards.  

* Check guest in, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is established.

* Serve as concierge for all guest inquiries, providing answers, suggestions, reservations, and directions in timely manner.
* Answer the telephone in a professional manner, treating all callers as potential guests of our hotel.

* Communicate with all departments and managers, using personal email account, and two-way radios when necessary.

* Display professional etiquette during all interactions with guests and fellow associates.
* Be aware of all rates, special promotions, and add-on packages, preparing and maintaining reservations based on specifications

* Effectively identify and resolve problems that arise, ensuring the guest experience is at the center of the solution.
* Be knowledgeable of all emergency procedures and Hotel policies.
* Maintain house bank and handle all checks and cash according to Hotel policies and procedures.

* Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.

* Adhere to dress code and grooming policies.
* Follow set procedures on posting charges, settling guest accounts, issuing and closing safe deposits, and providing refunds or allowances.
* Actively solicit guest feedback.


JOB QUALIFICATIONS:
*Previous hotel Front Desk experience preferred.
*Previous performance of excellent guest service skills a must.
*Proficiency in the English language both verbal and written.
*Excellent mathematical skills and previous cash-handling experience..
*Organizational skills including follow-through, problem solving, and communication.
*Knowledgeable of OnQ property management system (PMS) helpful.

Please include a resume in your response, or inquire within for application.
Qualified candidates will be contacted by email or phone to begin interview process.
Please no phone calls.