Express Meetings Manager
Property Name:
Doubletree Suites by Hilton | Houston by the Galleria
Job Title: 
Express Meetings Manager
Location: 
Texas-Houston
Company Name: 
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
Yes
Accommodation: 
No

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Corporate Overview

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

Job Description

Express Meetings Manager is responsible for booking and detailing groups of 10-20 rooms. Weekly prospecting and sales calls. Perform initial contract negotiations and vendor service agreements. Distribute finalized banquet event orders to all appropriate departments. Compile weekly forecast of upcoming catering events to facilitate planning by departments. Greet clients on the day of the function.

Serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service, etc. Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel/s. Develops sales plans and strategies to meet or exceed established revenue and room night goals. Works with various departments to ensure requested services are provided to customers.

 

At DoubleTree Suites by Hilton | Houston by the Galleria, we foster a creative, energetic work environment where team members are welcomed and appreciated. Our people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DoubleTree.

We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment venues and within close proximity to Reliant Center, Museum District, Houston Zoo, Toyota Center, Minute Maid Park and the Verizon Wireless Theater. We are also just minutes away from Houston's Central Business District, and both Hobby Airport and George Bush Intercontinental Airport are only 30-45 minutes away.

Full time team members are eligible for an array of generous benefits, which include health insurance, dental, and vision options with eligibility the first of the month following employment, hotel paid basic life insurance, 401k, one week of paid vacation your first year and two weeks the second year, paid sick time, paid holidays, optional short and long term disability, FSA/Dependent Care Accounts, free parking, direct deposit.

Job Requirements

Meet with and entertain customers and prospective customers to solicit and respond to leads, by telephone, e-mail or direct conversations with customers requiring moderate size group accommodations (10 -20 guest rooms) for moderately complex meeting space and/or on site (hotel) catering, based upon leads and account files assigned by the Director of Sales. Courteously answer incoming phone calls from persons inquiring about rental of guest rooms and/or meeting space and/or the purchase of on-site (hotel) catering. Qualify customer, either inquiry related or driven by solicitation, for strategic buying needs and uncover personal buying needs

Prepare Proposals and/or contracts to advise prospective customers primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.

Attend weekly sales department meeting and other scheduled meeting to support business operations, e.g., tentative review, lost business review, group-pick, etc.

Conduct site inspections with potential customer, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1.Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
2.Basic knowledge of the hotel structure/layout and how all departments interact.
3.Basic knowledge of various types of set up styles used in meeting rooms
4.Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control.
5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, Collect accurate information and resolve conflicts.
6.Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilizations calculations.
7.Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Microsoft Words, Excel, PowerPoint, Outlook.
8.Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar materials.
9.Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machine, microphones, computers, Cell Phones, portable radios, etc.
10.Ability to complete a contract in compliance with all checklists, standards and hotel policies.
11.Interpersonal skills to provide overall guest satisfaction.

© 2011 Westmont Hospitality Group. All rights reserved.