Front Desk Manager

Liberating luxury from tradition, the James Hotels are well thought out from the guests' point of view by providing a modern aesthetic with a classic commitment to hospitality.

The location is ideally situated in downtown Chicago on the corner of Ontario and Rush St, steps off of Michigan Avenue. In the heart of The Magnificent Mile, the best of Chicago's dining, shopping and nightlife options are right outside the door. Within walking distance are Chicago cultural attractions including the Museum of Contemporary Art, the John Hancock Center, Millennium Park, the Historic Water Tower and Navy Pier.

The Hotel offers 297 residential style guest rooms and first class amenities including The Gym, The Spa and The James Club as well as 7,000sq' state of the art meeting space.
Our Restaurant, David Burke's Primehouse, is a modern interpretation of the classic American Steakhouse, offering enticing menus for Breakfast, Lunch and Dinners.
J Bar is our exciting Bar and Night Club, where well known DJ spin records and signature cocktails are being served in an intimate environment.

The James is featured as one of "The Best and Brightest 101 Companies to work for" in Chicago and offers competitive salaries and wages, including incentive programs and recognition programs. Our benefits include medical, dental, vision, Life and Disability Insurance, 401(k) retirement plan and other amenity programs. Join a team of a progressive and innovative company and take part in our growth.

Front Desk Manager
The Front Desk Manager is the host of The James. He/She will strive to ensure that every guest has a perfect stay at The James. He/She is responsible of the daily operation of all Front Office Departments. Will oversee Front Desk, Telephone Operators, Bell and Doorpersons, Concierge. He/She will motivate and train all team members to strive for the same goal of provided best service and a memorable experience to our guests. Training and hands on customer service will be a major task.

Other responsibilities include:
New Hire and on-going customer service Training
Regular guest interaction through check-in, check-out and during the stay
VIP and Group arrival and stay preparation
Liaison with other Departments
Responding to guest requests, concerns and alerts.
Effective recruiting, coaching, disciplining and reviewing of guest services team members.
Assisting Front Office Manager in departmental tasks.

A minimum of two years of luxury Hotel Front Office experience is required.
Previous Supervisory experience is a plus.
A great first step into Management.
Must communicate well.
Training Skills required.
Can prove excellence in luxury Customer Service.
Must be familiar with all aspects of Front Office operation and guest services departments.
Computer experienced, previous knowledge of Fidelio/Opera is a plus.