Assistant General Manager

• Overall responsibility for the operations of the Hotel.
• Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated.
• Allocate funds to departments and approve expenditures based on budgetary guidelines.
• Establish expected standards for service to guests and members, decor, Cabin Housekeeping, food quality, and banquet operations.
• Supervise and motivate YOTEL’s crew.
• Manage the Hotel to achieve the set financial target.
• Meet and Greet guests.
• Establish and maintain cordial relationships with hotel crew members.
• Responsible for preparing budgets, marketing strategies and setting targets for the YOTEL New York.
• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription.
• Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services
• Approve requisitions for equipment, materials, and supplies within limits of the budget.
• Direct investigations into causes of customer complaints and report to Leadership Team, if necessary
• Negotiate contracts with equipment and materials suppliers.
• Act as representative before government commissions or regulatory bodies during the review of policies or procedures.
• Conduct performance appraisal/review for crew members under your supervision.
• Meet with all leaders to review/discuss their crew members' performance appraisals.
• Meet regularly with department heads to keep informed, offer direction, motivate, plan and coordinate.
• Responsible for informing new members of the Hotel's rules and regulations.
• Actively participate and conduct New Hire Orientation Training.
• Effectively communicate both verbally and written, with all level of crew members and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by crew members and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Develop Junior Leaders for future advancement through competency training programs
• Maintain regular attendance in compliance with YOTEL New York’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high YOTEL New York’s standards of personal appearance and grooming.
• Comply with YOTEL New York’s standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Any other duties assigned by General Manager or Operations Director

• Hotel Manager/ AGM within a large, (min 400+ key) 4* branded hotel
• Property with experience in a Rooms Division role preferably
• Contractually aware with firsthand experience of dealing with union labor and outsourced operations
• Crisis management experience with media training a preference
• Strong presentational skills and firsthand experience of presentation to leadership and board levels