At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
SUMMARY: Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Select, staff, recruit, hire, and train qualified housekeeping candidates.
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedule cleaning of all meeting rooms after a completed function.
Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Read front desk log book for the pertinent housekeeping information.
Obtain all housekeeping reports and messages from the front desk and PBX departments.
Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
Prepare room assignment for the attendants.
Distribute room assignments and keys.
Check floors periodically, update the current room status, and identify opportunities for House person service.
Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
Answer the department telephone to respond quickly to requests from guests.
Check hotel's computer for information concerning room status and enter updated room status.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
Orient and familiarize new personnel with hotel facilities and operating hours.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
Help prepare annual housekeeping budget.
Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Submits requests for repair of cleaning equipment.
Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.
SUPERVISORY RESPONSIBILTIES:
Manages all employees in the Housekeeping Department. Is responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
About Us
The Hotel Monaco Denver, a sophisticated and stylish hotel in downtown Denver, Colorado provides an eclectic luxury hotel experience that invites guests to "indulge your senses." Capturing historic Denver with the renovation of two landmark buildings into one
About Kimpton
San Francisco-based Kimpton Hotels & Restaurants (www.kimptonhotels.com) is the first and leading collection of boutique hotels throughout the U.S. and Canada. For over 25 years, this privately held company has exhibited a rich history of innovation, leadership, and success in the hospitality industry. Kimpton operates 41 hotels and 41 restaurants, and employs approximately 6,500 people in 16 major cities. Each Kimpton hotel reflects the energy, personality and pulse of its distinct location, history and architectural style; thus the tagline, "Every Hotel Tells A Story." The company is projected to double the size of its property portfolio in the next five years.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
A high school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Fluent in foreign language as determined to be a necessity in order to communicate with housekeeping employees.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; stoop, bend, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 15-25 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be exposed to cleaning fluids and chemicals necessary to perform housekeeping duties.
The noise level in the work environment is usually moderate.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
