In Room Dining Supervisor (ref. 15056)
Mandarin Oriental Hotel Macau - Mandarin Oriental
Location: Macau - NAPE
Feb 9, 2013
Employer
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Job Details
The In Room Dining Supervisor's role is to perform and supervise his/her colleagues by proactive, interactive and reactive leadership, allowing each colleague of the team to feel confident and to completely satisfy our guests during their meal experience.
* Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* To be able to lead and communicate with his/her colleagues during the outlet operation
* To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
* To assist the Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
* Oversees the set-up and operation of the In Room Dining
* To ensure that all in-house VIP's list and amenities are registered and any relevant information is discussed
* Provide recommendation and prepare wine choice for the guest.
* To co-ordinate the service of food and beverage efficiently and accurately.
* To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
*To serve food and beverages at the pool area and take care of the Pool area
* To involve with service related to VIP guests
* To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
* To identify and carry out any specific training and development needs among the team
* To perform and check all duties related to outlet opening/closing check list
* To carry out and supervise daily, weekly and monthly inventory
* Responsible for cash float and cashiering
* To maintain and order all the store requisition
* To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
* To maintain all Hotel's assets
* Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* To be able to lead and communicate with his/her colleagues during the outlet operation
* To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
* To assist the Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
* Oversees the set-up and operation of the In Room Dining
* To ensure that all in-house VIP's list and amenities are registered and any relevant information is discussed
* Provide recommendation and prepare wine choice for the guest.
* To co-ordinate the service of food and beverage efficiently and accurately.
* To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
*To serve food and beverages at the pool area and take care of the Pool area
* To involve with service related to VIP guests
* To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
* To identify and carry out any specific training and development needs among the team
* To perform and check all duties related to outlet opening/closing check list
* To carry out and supervise daily, weekly and monthly inventory
* Responsible for cash float and cashiering
* To maintain and order all the store requisition
* To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
* To maintain all Hotel's assets
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in Macau will not be considered.
No
No
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Hotel/Resort
Host(ess)