Company:Loews Hotels Property:Loews Portofino Bay Hotel Location:Florida-Orlando Management Position: No

Entry-level Position: No Industry Categories:Hotel/Resort Position Categories:Front Desk - Night Audit Job Availability:

Position: Overnight Front Office Agent

Position Summary:

This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class resort. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.
? Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
? Whenever possible assigns rooms which satisfy all special requests
? Obtains necessary credit and payment information from guests
? Provides check cashing and foreign currency conversion for Hotel guests
? Coordinates with other Hotel departments to satisfy guest requests
? Provides detailed information about Hotel facilities and operating hours
? Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
? Posts charges received by Front Desk from Hotel outlets and Universal Studios venues
? Adheres completely to all Loews Hotels Star Service standards
? Sells rooms in accordance with Front Desk sales strategies
? Receives and transmits guest messages
? Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
? Distributes and coordinates completion of SQS survey cards during guest check-out
? Makes use of Handheld computers for guest check-in
? Coordinates room changes for guests
? Issues and provides access and close out for guest safe deposit boxes
? Answers telephone calls and guest inquiries in a friendly, professional manner
? Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
? Reads Group Profiles and Banquet Event information on a daily basis
? Maintains the cleanliness and excellent condition of equipment and work area
? Other duties as assigned

General
? Promotes and applies teamwork skills at all times
? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
? Is polite, friendly, and helpful to guests, management and fellow employees
? Executes emergency procedures in accordance with hotel standards
? Complies with required safety regulations and procedures
? Attends appropriate hotel meetings and training sessions
? Maintains cleanliness and excellent condition of equipment and work area
? Complies with hotel standards, policies and rules
? Recycles whenever possible
? Remains current with hotel information and changes
? Complies with hotel uniform and grooming standards

Required Skills and Experience:

? Minimum two years Front Desk experience at a comparable quality property preferred
? General knowledge of hotel departments preferred
? Excellent communication skills – oral and written
? Excellent guest service skills
? Ability to stand for an eight hour shift
? Ability to work a flexible schedule to include weekends and holidays

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Pay Range: Bonus: No Other Benefits: Local Hire Only: No Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

• Pay that meets or exceeds area standards
• Retirement (401-K) and incentive plans
• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Holiday and vacation pay
• Team member assistance plans
• Career development programs
• Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V