Front Desk Supervisor

About The Liaison Capitol Hill, an Affinia Hotel:

The Liaison Capitol Hill is Denihan Hospitality Group's first lifestyle hotel in Washington, DC offering guests comfort by design and a host of unique, customized amenities, while Art and Soul serves modern, regional cuisine with southern accents in the heart of Capitol Hill.

Embracing the core values of parent company Denihan Hospitality Group, The Liaison Capitol Hill has made it a point to recognize the interests and needs of their associates, as well as their achievements and professional development goals. Since the hotel launched, the company has created several programs to energize and engage its associates while also recognizing their commitment and dedication to providing guests a welcoming and comfortable experience. In 2011, hotel and restaurant sponsored over 50 associates for the Susan G. Komen Race for the Cure. Many associates expressed a passion for animals and were encouraged to bring their four-legged friends to work for "Take Your Dog To Work Day." Other employee-driven programs include Associate of the Month, Leader of the Quarter, Associate of the Year, Leader of the Year, and "National Wear Your Pajamas To Work Day." Investing in the professional growth and development of associates is a key component of the hotel's success. Associates can participate in the Denihan Hospitality Group's Talent Development Academy (TDA) which actively encourages associates to continue learning about the hospitality industry and positions them for their future success.

The lobby is a declaration of sophistication that flows seamlessly into the restaurant, lounge, and bar areas. Randy Slack's striking six-foot portraits of world leaders reflect DC's standing as a city of transformative ideals—but in an unexpectedly fresh, modern way that announces this is way more than just a government town.

In the hotel restaurant Art and Soul, celebrity Chef Art Smith lovingly creates his award-winning Southern-modern "food for the soul." The restaurant and lobby lounge, ArtBar, provide a casually chic environment for business meetings and vibrant social occasions. Our seasonal rooftop pool and bar make another spectacular setting, with views that highlight the Liaison's central location between Union Station and the Capitol.
 

The Front Office Supervisor assists in the Front Office operation by implementing and maintaining Affinia standards enabling the Front Office to deliver unforgettable guest service and making our brand promise come alive.

Major Duties and Responsibilities:
* Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
** Assists with Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
* Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards.
* Conducts Arrival and Departure audits in all areas of the Front Office.
* Executes sell outs by aggressively managing room inventory for day of arrival.
* Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out".
* Provides updated room availability and rate information to guest service agents and other managers as directed.
* Ensures that the proper tools and supplies needed to do the job are available.
* Ensures that the following activities are completed during the shift
* Monitors computer equipment for proper functions and interfaces with computer departments as required.
* Reviews Pass-on log and Security log for any unresolved problems which need action and updates accordingly and communicates information to the appropriate people.
* Ensures associates understand Hotel/Brand commitment to guest service and observes standards of conduct, rules, fire regulations, and department policies.
* Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.
* Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift.
* Ensures all associates have left their work area clean and with proper supplies prior to the end of the work shift.
* Ensures GSA Collateral duties list is complete.
* Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for Director of Front Office to review and facilitate.
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Minimum Requirements:

2 Years of upscale Hotel Front Office Experience in a Supervisory or Management role.