Guest Service Agent

Are you an enthusiastic team player that enjoys interacting with co-workers and customers with great tact and charm? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If this describes you, we have the ideal position for you at the Meritage Resort and Spa to join our highly team at one of Pacific Hospitality Group's flagship resort in Napa Valley.

The Meritage Resort and Spa, an idyllic Napa Valley luxury hotel and resort, with 158 guestrooms is in its final stages of the expansion and it will become a 323 room resort with the most comprehensive event and meeting space in wine country. This 4-Diamond Tuscan inspired resort includes private hillside vineyards as well as our Estate Cave featuring Spa Terra, a beautiful underground luxury spa, Trinitas Cellars Tasting Room and a grand Entertainment Cave for private dinners for up to 180 guests.

Far more than a place for unsurpassed relaxation, our unique property is an Old World escape from the ordinary. Experience the Meritage Resort and Spa - an extraordinary Napa luxury resort blending gracious hospitality, unrivaled amenities, and the ultimate food, wine and spa experience.

PHG maintains a long term strategic vision and strong sense of core values as guiding principles for its business success and we are looking for the ideal candidate join our team.

The GSA will ensure guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. The GSA works to optimize the guest experience while at the hotel and in the Napa area.

 

Excellent customer service skills a must
Previous hotel/resort experience preferred, but not required
Nights, weekends, and day shifts - need to be flexible