Front Desk Supervisor

Are you self motivated, results oriented who enjoys some independence in decision making and on the job? Are you an enthusiastic individual who enjoys variied activities, has a high sense of urgency and possesses good follow through skills to ensure the job is done right? Do you have a pro-active nature and pride yourself in your ability to ensure outstanding customer service is delivered on a daily basis?

Then we have an outstanding position available for you at the DoubleTree by Hilton Santa Ana/OC Airport, one of Pacific Hospitality Group's Orange County hotels.

PHG maintains a long term strategic vision and strong sense of core values as guiding principles for its business success and we are looking for the ideal candidate join our team.

The Front Desk Supervisor/MOD is responsible for ensuring that consistent high quality customer service is delivered. This individual assists in overseeing the functions of the front desk while providing outstanding guest check in and check out for the guest. Must be aware of the scheduled functions of the hotel, all emergency procedures and policies to assist the guests in all situations.

 

Previous front desk hotel experience required
Minimum 1 year supervisory experience
Outstanding customer service and communication skills
Excellent problem solver, ability to multi-task, strong leadership ability
Weekend, holidays required
FT, must be flexible to work night shift