Front Office Supervisor / Sales Coordinator

We are currently recruiting for the position of Front Office Supervisor / Sales Coordinator.  This person will be responsible for assisting the Management Staff with Supervising of all Front Office / Breakfast Employees as well as assist in the overall Sales effort(s) of the property.  This candidate will act as a direct extension of the Management Team.    

Scope: To ensure that the Front Office is successful & as independent as possible, ensuring maximum guest satisfaction consistent with Hampton standards through planning, organizing, directing & controlling all aspects related to Front Office Operations & the general Sales effort.

Other Front Office Supervisory Duties required:

• Serve as a Liaison between Hotel Sales and Front Office / Breakfast Staff
• Responsible for the smooth operation of the Arrival & Departure Process
• Ownership of the Service Recovery Process
• Responsible for all Training of Front Office Staff
• Responsible for ordering of all Office Supplies in accordance with Monthly Budgeting
• Promote a Professional atmosphere with an emphasis on Hamptonality!
• Human Resources related function such as: Coach & Counsels, Disciplinary Actions, Assisting in Performance Reviews, etc.
• Manager On Duty Program
• Any other duties that will promote the growth & prosperity of Hampton Inn & Suites, Tulare.

Sales Coordinating Duties required:

• Maintain a constant awareness of budget & daily revenue figures
• Assist in the meeting or exceeding of Sales Call Goals for appointments, telephone calls, information calls & community involvement
• Maintain a close relationship with current Top Accounts via direct contact or telephone
• Uncover new business & qualify leads gained from Sales calls, articles, trade shows, networking, events, etc
• Assist in the writing of the Annual Business Plan with the Hotel Operations Manager (Sales Manager) & work to achieve goals outlined within
• Communicate with all other departments about all necessary Sales information for the professional execution of commitments
• Attend weekly Sales meetings & Quarterly Action Plan meetings
• Participate in community activities, employee functions & guest events
• Maintain current & accurate Sales files for all Accounts
• Daytime travel is required.  Visiting clients, attending events, etc will be expected with occasional overnight business travel.

Benefits:

We recognize people as our most valuable asset. Our wage and benefits package includes 401 (k), medical, dental, and vision insurance, paid company holidays and paid vacation time. 

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.    

Full knowledge of OnQ Front Desk PMS

• Ability to Lead a Team of your peers
• Knowledge of the 100% Hampton Guarantee & procedures associated with it
• All Basic OnQ Hilton University Certifications, as required by Hampton Quality Assurance
• Ability to communicate effectively & professional with other departments, guests & vendors

If you are interested in this position, please forward your resume & cover letter to myself via email at denise.huerta@hilton.com.