The elegant JW Marriott Denver Cherry Creek, Denver's 4 diamond award winning premier luxury hotel, and one of Condé Nast’s top 100 hotels in the United States, is seeking a Catering Coordinator to join our amazing team of associates. Combining luxurious accommodations with unparalleled service, the JW Marriott provides a guest experience that is second to none.

POSITION FOCUS
Assist catering managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
? Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
? Coordination of all group and wedding business as contracted by the catering manager/DOC. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
? Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
? Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
? Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
? Work with catering personnel to achieve required team goals.
? Have current knowledge of hotel rates, strategies, discounts and promotions.
? Assist with completing any required sales reports.
? Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
? Assist hotel with implementing hotel specific selling strategies.
? Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
? Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
? Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
? Display a neat, clean and business-like appearance at all times.
? Creates monthly social hour calendar with the Director of Calendar.
? Assists the Catering department with monthly luncheons, client events, etc.
? Conduct walk-in tours
? Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
? Work with EBC on all group turnover and proper execution of the groups.

OTHER RESPONSIBILITIES
? Contributes to the hotel’s overall sales effort by assisting guests as needed.
? Performs other duties as assigned or deemed necessary by management.
? Must accommodate fluctuating business demands and may be asked to work shift other than those they prefer to normally work.
? Associates are required to comply with Sage dress policy and standards. Assist guests with changes and special requests, as needed.

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling. Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi tasking skills

Abilities
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training
High school diploma or vocational secretarial.

Experience
Previous sales, hospitality, and secretarial experience preferred.

Material/Equipment Used
Basic office equipment and materials

Environment
General office and hotel environment