Guest Service Agent (aka: Front Desk Agent)
Property Name:
Sheraton Albuquerque Uptown
Job Title: 
Guest Service Agent (aka: Front Desk Agent)
Location: 
New Mexico-Albuquerque
Company Name: 
City: 
Albuquerque
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
US $8.75-US $8.75 / Hour
Bonus Pay: 
No
Accommodation: 
No
Address: 
2600 Louisiana Blvd. NE
Fax: 
505-881-3736
Email: 
 
Phone: 
505-881-0000
Stanford's Corporate Culture

Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

 

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description

Represents the hotel to the guest throughout all stages of the guest's stay and delivers Sheraton Signature Service. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Job Requirements

Must be a citizen of this country or possess a valid work permit.

Technical Requirements:
-Must live in the local area or within commuting distance.
-Local applicants will be considered first.
-Must be willing to work a variety of day/night and weekend shifts.
-Must be able to read, write and speak English.
-Must be able to converse in basic English.
-Must be able to work independently.
-Able to be on your feet for long periods of time.
-Able to lift at least 25 pounds.
-Excellent people skills.
-Must meet grooming standards.
-We provide a substance free environment. Substance testing is mandatory.

-Candidate must be able to pass a background and credit check.
-Meet/exceed customer expectations.
-Computer experience required.
-Must meet or exceed the team expectations.
-An energetic personality.

Educational Requirements:
-High School degree or equivalent.