1. Oversee the day-to-day operations of the front desk and housekeeping and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel. Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
2. Oversee and participate in guest registration and check out.
3. Carry out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross departmental communication) required for smooth functioning of the Front Office.
4. Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
5. Achieve budgeted revenues and expenses and maximize profitability related to the rooms department. Investigate deviations from budget and take immediate corrective action.
6. Analyze and generate reports and communicate information to employees and appropriate departments.
7. Assemble, track and interpret financial and operational plans for the rooms department, to include the annual hotel budget.
8. Assist revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
9. Ensure proper care, maintenance and security of departmental furnishings, fixtures and equipment.
10. Monitor and maintain procedures for safety and security of guests, associates and hotel property. Ensure that all staff are trained and well prepared for emergency situations.
11. Follow company policies and procedures and effectively communicate them to subordinates.
12. Aggressively recruit and staff department, using company-hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
13. Motivate and celebrate associate success.
14. Conduct daily departmental NETMAs.
15. Conduct or facilitate training classes regarding safety, security, department procedures and service guidelines.

Minimum of 2-3 years of experience as a supervisor in a Rooms Division related position is required. Preferably in a Hilton or Starwood hotel. Ability to work a flexible schedule to include weekends, AM and/or PM, overnights and holidays.Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to handle cash and credit transactions. Must possess thorough knowledge of all guest services department operations and individual job requirements. Excellent written, verbal, and organizational skills required. Computer literacy and financial management a must. Ability to resolve guest, supervisor and employee conflicts. Able to effectively manage multiple tasks at all times.