Director of Housekeeping

We are currently searching for a motivating leader with experience in Luxury Hotels to join our pre-opening team as Director of Housekeeping!

Responsibilities include but are not limited to:

• Manage and coordinate all facets of the Housekeeping and Laundry Department within the hotel.

• Ensure high levels of guest service and satisfaction with cleanliness and comfort of guest facilities, including rooms, laundry, public areas, meeting space, department storage areas, and work areas.

• Supervises the hiring, termination, training, development and performance evaluations for all Housekeeping staff.

• Assists the General Manager and Rooms Division Manager in development of the department's annual budget.

• Monitors performance against plan.

• Establishes and maintains cost control system for staffing linen inventories and cleaning supplies.

• Approves schedules and payroll by daily review to ensure costs are within budgets.

• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Maintains room quality to Langham Brand standards.

• Compiles and reports accurate room status of guest rooms to the front office.

• Enforces standard procedures for the acceptance, security and return of guest lost and found items.

• Approves daily purchases, levels of inventory and supplies for guests, ensuring adequate supplies are available.

• Orders and receives supplies so as to control purchases, inventory, and cost.

• Inspects guest rooms by visually viewing room and documenting discrepancies to ensure hotel standards are met.

• Enforces all hotel policies and procedures.

• Responds to customer requests/complaints immediately by taking corrective action.

• Assist other departments on an as-needed basis.

• Oversees and monitors on a daily basis distribution of linen and supplies throughout the hotel.

• Prepares and assists on an as-needed basis the training of personnel in OSHA safety standards,

• Maintains safety standards for chemicals and handling, (MSDS).

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The ideal candidate will have:

• Previous experience as a Director of Housekeeping in a five star luxury hotel.

• Strong time management skills and ability to multi-task

• Strong leadership, management, and employee relations skills

• Excellent interpersonal, organizational, verbal and written communication skills

• Works well under pressure

• Detail oriented, flexible and able to function in a continually changing environment

• Strong self-initiative and follow-through

• Highly organized and innovative, able to create new initiatives

• Proven self-starter and team player

• Ability to communicate effectively in written format and oral presentations

• Ability to multi-tasks and establish priorities

• Ability to maintain organization in a changing environment

• Exhibits initiative, responsibility, flexibility and leadership

• Possess a thorough knowledge of contract administration and office procedures

• Ability to use working knowledge of working environment to meet established goals and objectives

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While we would love to consider everyone that is interested in joining our organization, we do ask that you please do not submit an application if you do not have the minimum qualifications for the position.

NOTE: Recruiting Companies & Recruiters - please do not contact us regarding this position.

No phone calls please.
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