Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Responsible for soliciting and servicing business in the hotel in accordance with the marketing plan and assigned market segments.  Generates a high profile and quality perception in the market place.  Responsible for generating group guest room and other revenues as described by the Director of Sales.  Also responsible for maximizing profitability and ensuring overall guest satisfaction.   Must have experience in Delphi.  Hospitality experience a must.

REPORTS TO

Director of Sales

Essential Skills:

1. Understand the mission, vision and game plan of the hotel.
2. Strong leadership skills and has the ability to apply them.
3. Establish goals and objectives to improve the department.
4. Ability to understand Guests’ service needs.
5. Ability to service own groups: issue BEO's, etc.
6. Ability to be well organized, maintain concentration and complete all work assigned.
7. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
8. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
9. Ability to perform job functions with minimal supervision.
10. Ability to work cohesively with co-workers and other departments as part of a team.  Ability to build morale and spirit.
11. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
12. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
13. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
14. Ability to take and give direction.
15. Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.

WORK HOURS

Will be required to work mostly day shifts Monday – Friday with some nights and weekends depending on local and hotel functions.

• Must possess a valid Florida Driver’s License and a clean driving record.
• Must have a vehicle and valid insurance.

EDUCATION/EXPERIENCE

1. Minimum 2 years experience as a Hotel Sales Coordinator or Hotel Sales Manager.
2. Bachelor’s degree preferred or equivalent combination of education and experience.

1. Must have at least 1 year computer experience in Microsoft Word and Excel in Windows.
2. Must be able to type 30+ wpm.
3. Prefer experience with the Delphi Software.  Will be required to learn Delphi sales and catering programs.
4. Will be required to learn hotel property management system, currently Galaxy and Lightspeed.

1. Ability to read, comprehend and write instructions, correspondence, reports and memos. 
2. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
3. Ability to communicate verbally (including heavy telephone contact) with Guests, management and co-workers.  
4. Ability to effectively present information to employees, management, clients and the public in one-on-one and group situations. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. SALES AND MARKETING
   1. Meet or exceed pre-determined booking goals for guest room and catering revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
   2. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
   3. Compiles lists of prospective clients for use as sales leads based on `information from newspapers, business directories, internet and other sources.
   4. Solicit new and repeat guest room and meeting business.  Maintain client base of key accounts and conventions.  Determine the guest’s needs, space availability, and meeting details. 
   5. Make outside sales calls and telemarket to obtain business (minimum of 5 per week).  Also utilize site inspections and on-site luncheons to book business.
   6. Maintain active liaison with competitors regionally through personal contacts, professional and industry associations.  Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
   7. Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
   8. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
   9. Assist in coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. 
   10. Review function contracts prior to distribution to client and hotel staff, with prior approval of Director of sales.
   11. Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy.
   12. Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
   13. Follow up on bookings and solicit repeat business.
   14. Represent hotel in community affairs and industry related events.
   15. Provide guest sleeping room accommodation information as needed for groups with 10 or more sleeping rooms.
   16. Make personal contact with client at the time of function to ensure satisfaction and discuss re-booking opportunities.

1. ADMINISTRATIVE
   1. Be a Team Player and encourage the teamwork attitude among staff.
   2. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
   3. Participates in the marketing plans, promotions and services.
   4. Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. 
   5. Determine the requirements for and the follow up on special groups, VIPs, etc.
   6. Maintain a complete and accurate set of logs.
   7. Attends department meetings and as needed, attends interdepartmental meetings.
   8. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
   9. Route associate commendations received from guests to the person responsible for assembling the daily packet.
   10. Notify management of any pertinent information related to shift activities.
   11. Ensure work area cleanliness at all times.
   12. Follow supervisor’s instructions and completes other duties as directed or assigned. 

1. TRAINING
   1. Ensure all associates are safety conscious and trained in safe work practices.
   2. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
   3. Assist the department manager with implementing the proper training program.
   4. Assist with new hire training.

SECONDARY JOB DUTIES

1. Assist in the design of materials for promotions and public relations.
2. Assist in the preparation of the marketing plan and budget.