Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

The Front Office Manager will be responsible for coordinating and managing the Front Office Operations successfully (Front Desk, Guest Services, Night Audit) under the direction of the General Manager.

* Two (2) years of previous hotel management experience required.
*Excellent communication skills - oral and written.
*Excellent guest service skills.
*Knowledge of computer programs utilized in property management (onQ).
*Able to work a flexible schedule, including weekends and holidays.
* Personally demonstrates a commitment to guest service in responding promptly to guests' needs.
* Direct daily activities at the Front Desk, Guest Services, and Night Audit.
* Schedule according to the needs of the operation, ensuring proper coverage.
* Handles collection efforts of all in-house balances.
* Balances all cash, credit card and ledger accounts.
* Respond to all guest requests and follow through to assure satisfactory.
* Provide guidance and direction to all employees.
* Effectively communicate all pertinent information to all employees.
* Assist the Front Office Manager in performing administrative tasks.
* Comply with all standards and regulations to encourage safe and efficient hotel operations.
* Establish and maintain professional demeanor and standards of performance for all Front Office staff.
* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Utilize his/her leadership skills to effectively run Front Office daily operations which include, but not limited to: direct all activities in all areas of responsibility, provide training, coaching and counseling as well as progressive discipline.
* Conduct monthly meetings
* Hold all employees accountable through coaching and counseling and progressive discipline
* Maintain and organize all work areas; order supplies as necessary
* other duties as required