Mgr-Food and Beverage

Thank you for your interest in The Ritz-Carlton, Phoenix. For Career opportunities with us, please visit our website at http://careers.ritzcarlton.com Please enter requisition number 1300038Q to apply for this position.

Develops and manages all financial, AOS and GSS plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilized budgets to understand financial objectives.

Leading Food and Beverage Team

• Oversees F & B Team Leaders and support staff.
• Manages the Food and Beverage departments.
• Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continue improvement and a passion for providing service.
• Provides excellent customer service to all associates.
• Responds quickly and proactively to associate's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of associates.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the associates and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understand the brand's service culture.
• Ensures that all associates, team leaders and manager understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate Manager or Team Associate.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops and action plan to attack need areas and expand on strengths based on AOS/GSS results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
• Participates in key decision making with Executive team.

Thank you for your interest in The Ritz-Carlton, Phoenix. For Career opportunities with us, please visit our website at http://careers.ritzcarlton.com Please enter requisition number 1300038Q to apply for this position.

Education and Experience

• High school diploma or GED; 4 years experience in the Food and Beverage, Culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Management Competencies

Leadership

• Professional Demeanor-Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making-Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Adaptability-Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results-Setting high standards of performance for self and/or others; assuming responsibility for work objective; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.
• Building and Contributing to Teams-Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships-Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships-Developing a sustaining relationship based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
• Fostering Inclusion-Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management-Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Technical Acumen-Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Finance/Accounting-Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

Basic Competencies-Fundamental competencies required for accomplishing basic work activities.

• Basic Computer skills- Using basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.)
• Mathematical Reasoning-The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoke words and sentences.
• Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
• Writing-Communicating effectively in writing as appropriate for the needs of the audience.