Front Desk Supervisor - Hotel

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.

Responsibilities:

• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
• Work flexible hours and schedules - weekdays, weeknights, weekends.
• Prolonged standing. 
• Perform other duties as assigned.

Education & Experience:

High school diploma or GED preferred. Two (2) to three (3) years of supervisory experience, with at least one years experience at the front desk. Must have: General knowledge of office procedures and practices, and skills in the use of standard office equipment. Excellent verbal and written communication, public relations and telephone skills. Ability to maintain confidential information. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to follow verbal and written instructions. Must be able to communicate orally and written in English. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.  Marriott brand experience helpful.

To apply: 

1. go to http://www.crestlinehotels.com
2. click on EMPLOYMENT
3. click on VIEW OUR CURRENT LISTING OF JOB OPPORTUNITIES
4. go to LOCATION and select: US-VA-Newport News
5. go to CATEGORY and select position interested in
6. go to HOTEL NAME and select Newport News Marriott at City Center
7. go to POSITION TYPE and select one
8. click on SEARCH
9. click on position interested in, review position description and hit APPLY
10. An email and password is required in order to apply for any positions.  If you do not have an email, the following are free e-mail providers: http://mail.aol.com, http://mail.google.com, http://mail.yahoo.com

Newport News Marriott at City Center

740 Town Center Drive, Newport News, VA 23606

http://www.crestlinehotels.com

EOE/AA