Front Office Manager

Hotel in Cocoa Beach/Cape Canaveral  is looking for a Front Office Manager to lead our front office team. The individual must be a responsible and energetic customer service professional.  This is not a 9 to 5 position - must be able to work a flexible schedule, including weekends and holidays. 

Job Summary:

* Manages all duties of the front desk operation, including reservations and guest services

* Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to

   ensure the smooth operation of the front desk

* Empowers front desk staff to successfully handle guest needs, special requests, and complaints.

   Ensures all guest service issues are resolved prior to guests leaving the property

* Trains front desk staff on proper revenue management procedures, including successful selling

   techniques, current specials and/or promotions, and rate structures

* Strives to be innovative in new programs designed to eliminate waste and increase productivity by

   maximizing revenue through cost control and proper front desk techniques

* Performs administrative and financial duties daily reports, credit card reversals, bank deposits,

   accounts receivables, rooming lists, and office supply inventory

* Manages departmental expenses within budgeted guidelines

* Performs other duties as assigned

 This is a Full Time, salaried position and a great opportunity for the right person. 

Please reply with resume and references.

 Salary: $35,000 to $40,000

Job Requirements:  Applicants MUST meet the following requirements to be considered:

* High school diploma or equivalent

* Minimum of three years’ experience in hotel front desk management

* Great attitude with superior customer service and public relations skills

* Strong revenue management experience with record of growing business

* Experience with budgets and a discipline for industry controls

* Excellent organization and time management skills with the ability to multi-task

* Leadership and development skills

* Ability to communicate clearly and effectively with guests, co-workers, and managers

* Knowledge of Microsoft Office, Internet, and property management systems