Job Purpose:
Under the general guidance of the Assistant Controller, responsible for ascertaining and reconciling all daily revenues and statistics from Hotel are received and properly recorded. Ensure internal and external guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service, and an Engaging, Dynamic Guest Experience.
 

Duties & Functions:
o Prepare and distribute the Daily Revenue Reports to the Hotel management team
o Create and post to the General Ledger the Income Journal daily. Ensure Ledgers are reconciled daily
o Audit daily Rooms, Food and Beverage revenue summaries and their supporting reports using the POS and PMS Night Audit reports
o Account for telephone, gift shop, car parking, spa and all other revenues
o Ensure the daily Events & Meeting revenue(s) has been recorded and settled in accordance with agreed billing instructions
o Audit the daily General Cashier's Daily Receipts Sheet for settlements
o Ensure all Staff Deduction settlements have the appropriate supporting documentation and distribute to payroll
o Reconcile credit cards, investigate any discrepancies, and continuously liaise with the Credit Department regarding posting and allocating credit card payments
o Reconcile daily the batches of all the credit card transactions and that any rejections are investigated within 24 hours
o Review the Night Managers credit reports daily
o Review in detail the revenue adjustments ensuring accuracy and authorization has been obtained for each revenue adjustment item
o Review paid-outs and allowance vouchers for reasonableness, proper approval and supporting documents daily
o Verify supports for complimentary rooms, house use and rate variance reports
o Review all house use and entertainment checks, ensure that they are properly signed and prepare weekly entertainment checks journal
o Audit all departments and maintain files of all audit records
o Assist in the preparation of any ad-hoc analysis or reports as requested by MHG Corporate or  Senior Finance Management
o Ensure that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals
o Compliance with local laws and in accordance with MHG SFP's such matters relating to your department
 

Specific Job Knowledge & Skills:
o College Degree in Business, Hospitality, or Related field preferred
o Minimum two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel
o Enter and locate work related information using computers and/or point of sale systems
o Possess a gracious, friendly, and fun demeanor
o Ability to multitask, work in a fast paced environment and have a high level attention to detail
o Strong verbal and written communication skills in English
o Maintain positive and productive working relationships with other employees and departments
o Ability to work independently and to partner with others to promote an environment of teamwork
 

Physical Abilities:
o Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
o Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
o Stand, sit, or walk for an extended period of time or for an entire work shift
o Reach overhead and below the knees, including bending, twisting, pulling, and stooping
o Ability to spend extended lengths of time viewing a computer screen

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.  The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow MHG policies including Equal Opportunities polici...

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