Guest Service Manager

Currently seeking a detail oriented Guest Service Manager with experience working with Marriott brands

We are looking for a candidate with strong management skills with hands-on leadership for a customer focused team. Should have some experience working with scores, and a clear understanding of all aspects of managing Marriott Hotels selected service brands.

* Position will be responsible for supervising/managing/overseeing the following departments: Front desk, housekeeping, maintenance, and special projects.
* Requires a minimum of 3 year(s) of supervisory experience.
* Marriott selected service brand experience a must.
* Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
* Coordinate various departments.
* Ability to assimilate operational statistics quickly.
* Experience implementing standards and operating procedures.
* Local candidates

* Clear, concise written and verbal communication skills.
* Demonstrate ability to lead by example.
* Build morale and spirit.
* Participative management style.
* Use a "hands-on" approach to management.
* Experience communicating, training, and managing multi-lingual staffs.
* A mentor who has inspired, trained, and developed people
* Experience training and cross-training employees
* Coach employees how to resolve and de-escalate conflicts

Business Skills:
* Excellent management skills.
* Strong organizational skills.
* Good knowledge of computers.
* Strong customer service orientation and skills.
* Exceptional detail in follow-up.
* Solid scheduling experience.
* Follow/enforce company policies and Safety procedures.
* Assume responsibility/accountability.
* Provide overall direction, coordination, and ongoing evaluation of operations.
* Ability to quickly evaluate alternatives and decide on a plan of action.