The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

SCOPE

Ensures guest satisfaction and revenue optimization through check in, check out, and attentive coordination of hotel services for the guest.


PRIMARY RESPONSIBILITIES

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.

Check guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipt, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

SCOPE

Ensures guest satisfaction and revenue optimization through check in, check out, and attentive coordination of hotel services for the guest.


PRIMARY RESPONSIBILITIES

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.

Check guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipt, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.