Front Desk Manager

Major Duties and Responsibilities:

Creates front office schedules for associates to present for approval to Director of Front Office.

Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards.

Conducts Arrival and Departure audits in all areas of the Front Office.

Executes sell outs by aggressively managing room inventory for day of arrival.

Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out".

Provides updated room availability and rate information to guest service agents and other managers as directed.

Ensures that the proper tools and supplies needed to do the job are available.

Monitors computer equipment for proper functions and interfaces with computer departments as required.

Reviews Pass-on log and Security log for any unresolved problems which need action and updates accordingly and communicates information to the appropriate people.

Ensures associates understand Hotel/Brand commitment to guest service and observes standards of conduct, rules, fire regulations, and department policies.

Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.

Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift.

Ensures all associates have left their work area clean and with proper supplies prior to the end of the work shift.

Ensures GSA Collateral duties list is complete.

Performs the function of "manager on duty" and is the first point of contact for any issues that may arise during scheduled shift.

Continuously evaluates the work performance of Front Desk Staff and provides ongoing coaching and counseling.

Assists in fire safety program or acts as fire safety director as required.

Fill's in as GSA during peak check-in and check-out periods or as required.

Ability to multi-task, prioritize and work in a fast paced environment.

Ability to create, implement and analyze manual and automated reports.

Knowledgeable of all market segments, management strategies and techniques.

Operational knowledge of reservations and national sales process.

Knowledgeable of all corporate department functions.

Ability to develop and deliver effective training.

Comprehensive knowledge of Top Accounts for the Hotel, NY markets, trends and all Affinia rates.

Comprehensive knowledge of personal computers and various property specific applications, such as Eptiome, Word, Excel, Outlook, Internet, Key card and hotSOS.

Experience and Qualifications:

College Degree

Proven team leader or displays high leadership potential with a high level of energy and motivation.

Results oriented with an emphasis on both individual and team accountability.

2 years experience in Front Office leadership role.
 

Epitome knowledge.


EOE