Assistant General Manager

Hyatt Place Saratoga/Malta

Assistant General Manager

Department

Administrative

Job Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.  Inspires subordinates by use of Coaching Discussions per Hyatt Place service model standards.   Mentors all hotel associates to foster this approach.   Delegation and follow up of expectations required with each associates.

General

• Demonstrate positive leadership characteristics.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the brand recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness of rooms through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.  Adhere to strict credit guidelines.
• Control invoice processing and accounts receivable process.
• Reviews and completes credit limit report.
• Enforces all cash handling, check cashing, and credit policies.
• Make employment and termination decisions consistent with General Manager using guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Assist with accurate forecasting.
• Oversee and ensure that company policies on employee performance appraisals are followed and completed on a timely basis.
• Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Various other duties according to the direction of the General Manager.

Hotel front office experience required.  Self starter with a strong desire to grow with a rapidly expanding company.