Front Desk Manager

Looking for a Front Office Manager for a high energy resort with over 35,000 feet of meeting space, restaurant and attached golf course.                            

• Responsible for meeting and exceeding overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Supervises the day to day activities of front desk, and Night Audit staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
•  Selects, orients, and trains qualified employees; conducts effective employee meetings and counseling sessions. Employs discipline as required.  Determines, communicates, and monitors achievement and standards of performance on a timely basis
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. 
• Review the daily room availability and inform staff. 
• Check status of departures on a daily basis. 
• Relay all pertinent information to front desk agents, telecommunications and management staff.  Ensure all necessary reports and forms are completed daily.
• Coordinates staffing and payroll to conform to productivity and budgetary standards
• Works side by side with front desk associates when necessary to provide outstanding guest service and achieving productivity goals
• Coordinates Front Desk work with other departments:  Housekeeping, Engineering, Sales, etc.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To be successful in this position a college degree is preferred;  Minimum of  1 year hotel management experience or equivalent combination of education and experience is required
• Basic accounting knowledge (i.e., P&L statements, labor and cost controls. Etc.).
• Front Desk experience preferred
• Previous cash handling experience.
• Computer literate.
• Ability to communicate effectively with the public and associates.
• Read write and speak English fluently.
• Ability to operate computer systems as required within the hotel.